Contributor I

Answered

TuneIn BBC Radio Shows “song not encoded correctly”

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I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”

They were playing fine this morning, but they don’t play this evening.

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C

castallaAnswer

Local Superstar

Works fine on BBC Sounds.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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Airgetlam

Unsurprising. I would expect the BBC to be much more concerned about their own streaming applications than any of the external applications/servers.

Bruce

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NickD88

Avid Contributor III

Same issue here - every single BBC Listen Again show, across stations, that I’ve tried is showing as “not encoded correctly”. It’s about 80% of my listening during the day, so a challenge.

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NickD88

Avid Contributor III

The “song not encoded correctly” message is often a symptom of a stream corrupted by packet loss. In other words there are likely to be network issues, quite possibly local due to wireless interference.

Stop it. This “oh, must be your network” nonsense is a classic from the Sonos playbook and absolutely meaningless - just a way to blame the end user rather than spend any time whatsoever investigating why their own products don’t work consistently with a range of average consumer setups.

We don’t build the products or develop the software, and we’re not tech experts; the onus is not on us.

ratty

The “song not encoded correctly” message is often a symptom of a stream corrupted by packet loss. In other words there are likely to be network issues, quite possibly local due to wireless interference.

Stop it. This “oh, must be your network” nonsense is a classic from the Sonos playbook and absolutely meaningless - just a way to blame the end user rather than spend any time whatsoever investigating why their own products don’t work consistently with a range of average consumer setups.

We don’t build the products or develop the software, and we’re not tech experts; the onus is not on us.

“Stop it”? I’ve seen how this “nonsense” plays out countless times.

The vast majority of Sonos problems -- probably well over 95% -- are caused by network issues. Sure, these could be issues at the distant server end -- which might be the case here with the BBC -- or the internet in between, but the weight of evidence is that local network gremlins, usually wireless, are to blame. The laws of physics are immutable.

Sonos provides FAQs to assist with diagnosing wireless problems. Moreover such issues leave clear tracks in the diagnostics, so Support should be able to help troubleshoot.

C

castalla

Local Superstar

Same issue here - every single BBC Listen Again show, across stations, that I’ve tried is showing as “not encoded correctly”. It’s about 80% of my listening during the day, so a challenge

I would be inclined to point at TuneIn... Their integration with the BBC is flaky.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

wisebloodAuthor

Contributor I

Works fine on BBC Sounds.

It does work fine on BBC Sounds, but that app has to be Airplay(ed) from my iPad to the Sonos speakers. Meaning it drains the battery of the iPad.
I want to use the TuneIn Service inbuilt in the Sonos App to listen, so that once it is playing I can turn the iPad off and not have to worry about the battery being drained.

ratty

Well, it does appear that all the BBC podcasts accessed via TuneIn are now incompatible with Sonos.

wisebloodAuthor

Contributor I

Well, it does appear that all the BBC podcasts accessed via TuneIn are now incompatible with Sonos.

Thanks for checking that out ratty. I am currently laid up in bed recovering from surgery that I had earlier today. I will hopefully be able to do more investigating myself once I am able to get out into the other rooms of my house 😀, and also read these forums more thoroughly. Sorry for wasting everyone’s time.

ratty

Well, it does appear that all the BBC podcasts accessed via TuneIn are now incompatible with Sonos.

Thanks for checking that out ratty. I am currently laid up in bed recovering from surgery that I had earlier today. I will hopefully be able to do more investigating myself once I am able to get out into the other rooms of my house 😀, and also read these forums more thoroughly. Sorry for wasting everyone’s time.

I should qualify my comment. BBC News items and BBC London podcasts do play. The rest don’t. Mysterious.

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NickD88

Avid Contributor III

Just to add on this - Friday Night Comedy podcast does work fine through TuneIn; but no other shows I’ve tried. So is there a distinction between shows defined as podcasts vs listen again?

The “song not encoded correctly” message is often a symptom of a stream corrupted by packet loss. In other words there are likely to be network issues, quite possibly local due to wireless interference.

Stop it. This “oh, must be your network” nonsense is a classic from the Sonos playbook and absolutely meaningless - just a way to blame the end user rather than spend any time whatsoever investigating why their own products don’t work consistently with a range of average consumer setups.

We don’t build the products or develop the software, and we’re not tech experts; the onus is not on us

“Stop it”? I’ve seen how this “nonsense” plays out countless times.

The vast majority of Sonos problems -- probably well over 95% -- are caused by network issues. Sure, these could be issues at the distant server end -- which might be the case here with the BBC -- or the internet in between, but the weight of evidence is that local network gremlins, usually wireless, are to blame. The laws of physics are immutable.

Sonos provides FAQs to assist with diagnosing wireless problems. Moreover such issues leave clear tracks in the diagnostics, so Support should be able to help troubleshoot.

Ugh, not sure how to quote only part of this.

The fundamental point stands that most Sonos customers are *consumers*. They have a Wifi setup that they plugged in and it worked, they’re not IT professionals. And 9 out of 10 of them have a wireless network that’s fairly average - it’s not some obscure mesh approach with huge backhaul or enterprise hardware. If a Sonos product doesn’t work on their average wifi setup that works well enough for them, whose fault is that?

It’s like Microsoft saying “Windows won’t update - it must be *your* driver issue”. I just bought the computer, I didn’t set up the drivers; why is it my fault that Windows won’t play with fairly MOR drivers??

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