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wiseblood
Contributor I
Oct 1, 2021 12:05 PM UTC
Answered

TuneIn BBC Radio Shows “song not encoded correctly”

I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”

They were playing fine this morning, but they don’t play this evening.

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castallaAnswer
Local Superstar
Oct 3, 2021 6:23 PM UTC

Works fine on BBC Sounds.  

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

45 replies

ratty
Oct 1, 2021 2:59 PM UTC

The “song not encoded correctly” message is often a symptom of a stream corrupted by packet loss. In other words there are likely to be network issues, quite possibly local due to wireless interference.

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Contributor II
Oct 3, 2021 10:13 AM UTC

Same issue  with me    the shows i listen to worked last week but not this weekend     what is different?

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wiseblood
wisebloodAuthor
Contributor I
Oct 3, 2021 12:34 PM UTC

Same issue  with me    the shows i listen to worked last week but not this weekend     what is different?

It’s got me stumped, there has been no changes to any of my wireless setup in the house. So I would very much doubt it has anything to do with wireless interference, we live far enough away from any neighbours for them to impact my wireless network.

I am hoping that Sonos can provide answers/solutions.

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Airgetlam
Oct 3, 2021 3:53 PM UTC

Did either of you submit a diagnostic, and contact Sonos directly?

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Bruce
Airgetlam
Oct 3, 2021 3:54 PM UTC

Or, for that matter, try something other than TuneIn, to see if the BBC isn’t playing games again with TuneIn, as they appear to have done in the past?

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Bruce
Contributor II
Oct 3, 2021 4:05 PM UTC

see this from Tune in 

 Please be advised that for this particular podcast, the stream was recently updated thus I suggested you directly reach out to the podcaster to let them know of your experience. This will prompt them to reach out to us to update any streams that may need updating so that it works for the listeners.

it was in relation to shows i listen to on 6 music  Gideon Coe , Marc Riley and others   all same message.

will Sonos contact the BBC?

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Airgetlam
Oct 3, 2021 5:35 PM UTC

I’d assume they will, but as they don’t pay any money to TuneIn to carry the stream, it would likely be more helpful if you were to add your voice to the chorus of complaints. And frankly, not to TuneIn, but to the BBC , who is responsible for the server that TuneIn gets the feed from.

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Bruce
ratty
Oct 3, 2021 5:44 PM UTC

It’s splitting hairs but TuneIn doesn’t get the feed as such. It points the Sonos client player at the feed, which it then pulls directly.

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Airgetlam
Oct 3, 2021 5:49 PM UTC

Ah, excellent point, all of these systems are being told by the BBC where to access the stream. The BBC owns the servers. 

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Bruce
castallaAnswer
Local Superstar
Oct 3, 2021 6:23 PM UTC

Works fine on BBC Sounds.  

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It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -