TruePlay simply does not work in the new App

I have the Arc, Sub and Era 300 set up, I played the radio for 30 seconds (because my spotify isn’t working through the new app for some reason) Trueplay tuning didn’t work the first time after doing so but did the second time, although the second time I did what someone else mentioned worked for them which was not turn the phone over initially, and then when it came to moving the phone around I just circled it around me, I then got an error message saying that they are not detecting enough motion, I then retried and voila!

It does nothing trueplay is absolutely not working after the update

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04. 
 

@Corry P do u guys are aware of this?

 

Same with me after updating the app it stop working.  

After speaking with support, they stated they’re aware of the issue, and it should be fixed with forthcoming updates. 😄

Same with me after updating the app it stop working.  I have even returned the pair era 300 which I bought to upgrade my surround thinking it was because of them. But now even if i put my old pair os Sonos One. The true tone not working. Please guys don’t update the app till they fix it. 

Please fix the Trueplay issue, I'd expect better quality control for the premium price. Trueplay tuning cannot be started and the app softlocks for me as well.

I just had success with the “Let Spotify play for 30 seconds first” technique

Af arce from start to finish taken 5 days to get my speakers working .

Made an account to say I have the same issue as everyone else. 
spent 3 hours trying to setup my system again with a new router since the update, sub mini wasn’t showing as before and registering until I did a hardwire connection, now I can’t do the TruePlay calibration, so I have 2 issues! 
 

there’s no way to rollback to the old software which worked flawlessly, I can’t use my product like many others, this s*** should be illegal.

Same thing with me.

Got a new router so reset all system and set up as new a long winded slog of a job,got all connected to the new router eventually so all I needed to do was truplay the beam , sub and surrounds and didn’t work stuck on test sound page .

Get it sorted Sonos 🙄