Renowned Enthusiast I

TruePlay simply does not work in the new App

Forum|Forum|2 years ago
May 8, 2024
370 replies
30953 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04.

@Corry P do u guys are aware of this?

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A

AustinD3

Lyricist III

The Spotify and/or Sonos music workaround didn’t work for me. Have an arc, two subs, and ERA 100 speakers and clicking *begin tuning* does nothing. On an iPad mini 6. This is ridiculous.

J

JimAudioGuy

Lyricist I

My Arc was doing same thing until I got the microphone to work…I did this by activating voice control, I then was able to get TruePlay to work.

B

Bulletbling

Lyricist III

My Arc was doing same thing until I got the microphone to work…I did this by activating voice control, I then was able to get TruePlay to work.

I couldn't activate the Google assistant and clicking the microphone capacitive button on my arc doesn't work at all.

J

JimAudioGuy

Lyricist I

I used Sonos Voice Control instead of google assistant, not that it should matter. My microphone icon didn’t work either…the icon works now that I activated voice control. Strange problems.

B

Bulletbling

Lyricist III

I used Sonos Voice Control instead of google assistant, not that it should matter. My microphone icon didn’t work either…the icon works now that I activated voice control. Strange problems.

I tried the Sonos voice control too. That was able to be setup, but no mic on the arc or TruePlay still 😔.

T

Turbonium

Lyricist I

Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work.

Sonos, please send this person whatever you’re paying your support staff. Finally worked with this fix.

Y

Yukka62

Lyricist I

Same problem here with Arc. Rebooting, reinstalling don’t help. It seems that newer version of Sonos is the reason. Earlier I had problem to connect with wifi. I had older version of Sonos in my older iPad and after several attempts I managed to get connection. But problem is now with Trueplay.

B

Bulletbling

Lyricist III

Something like this that is widely reported should be resolved within 3 days to a week imo.