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Majo133
Majo133
Renowned Enthusiast I
May 8, 2024 7:35 AM UTC

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04. 
 

@Corry P do u guys are aware of this?

 

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    Benezo
    Lyricist III
    May 14, 2024 6:02 PM UTC

    A new update arrived 4 hours ago, but Trueplay still doesn't work.

    I'm getting really angry…. why should a redesigned application be released without being tested...because it's not just Trueplay that has a problem...yesterday when I tried to reinstall the system I had to try several times because I got an error message every time. I don't remember the exact error message, but this was the gist of it: "We can't add the speaker to your account"

     

     

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      Benezo
      Lyricist III
      May 14, 2024 6:28 PM UTC

      When you want to ask support for help….the same message for hours…yesterday and today I tried to reach technical support by phone… Yesterday the expected waiting time was 114 minutes… Today: “The expected waiting time is 110 minutes”… this is a joke!!

       

       

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      Benezo
      Lyricist III
      May 14, 2024 6:57 PM UTC

      I tested it.  

      Trueplay works on:

      -Stereo pair of Era 100

      -Playbar / no sub,no surronds /

      Not working:

      -Arc+Sub+2 Era 300 surrounds.

      So I think the problem is with the software of the Arc or the Sub or the Era 300.

      However, according to Sonos, my system is up to date…
       

       

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      SpaceFox710
      Lyricist I
      May 14, 2024 9:58 PM UTC

      Same, still no fix? Cmon Sonos we spend a lot of money on your products. Stop releasing app updates before they work. We are tired of being your guinea pigs. I didn’t sign up for a beta program 🙄

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        Benezo
        Lyricist III
        May 14, 2024 11:28 PM UTC

        And the biggest problem is that no one from Sonos technical support writes in this "Sonos Community" topic: "We know about the problem, we are working on it and we are sorry. Sorry for the inconvenience."
        Every user tries to solve the peoblem by himself, only those who need it don't.

        They left me in the dark and for now the way to the light is not visible.

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        Imaglam
        Lyricist I
        May 15, 2024 1:18 AM UTC

        Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 

        The fix posted by @Rdawkins fixed my issue, not sure why the fix works, but 

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          Imaglam
          Lyricist I
          May 15, 2024 1:19 AM UTC

          Sorry I replied to the wrong post

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          joc3
          Lyricist II
          May 15, 2024 2:33 AM UTC

          Same issue

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          joc3
          Lyricist II
          May 15, 2024 2:40 AM UTC

          Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 

          This worked for me as well

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            Dmodem
            Contributor I
            May 15, 2024 11:29 AM UTC

            Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 

            This worked for me as well

            Still doesn’t fix the issue.  Arc, Sub, Era 300s

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