TruePlay simply does not work in the new App

Hi @snappums 

I can only recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

One thing I can promise is that it is not that!

According to Sonos the iPad 10th Generation does not support TruePlay:

https://support.sonos.com/en-us/article/trueplay-compatible-devices-and-sonos-products

Oh. I’m guessing that because this is an older generation that support won’t ever come. Damn.

I find it staggering that a device not even 2 years old is not supported. 'Borrow someone's compatible device': ridiculous! I've got loads of devices and the only ones with such terrible support are the Sonos ones. Quick Trueplay for Android only works on Era300 and 100 of course: why on earth is there such a lack of support for Android? Not good enough. Sonos products sound great but the accompanying support and software is a joke 

Actually, the iPad 9th Generation supports TruePlay, so I don’t think it’s down to it being an older generation. I’m not sure why Sonos excluded the 10th Gen, it seems that Sonos have become very sloppy with TruePlay compatibility over the past couple of years.

Finally got Trueplay to work using an old  2015 iPad Pro. It does not work using a 2024 M4 iPad Pro so it appears to be iPad model sensitive.

Same boat as everyone else, 10th gen ipad almost 22 months old that Trueplay doesn’t work on, Android my primary device that it doesn’t work on, and impossible to hit continue button anyway, no message etc.  Add in you can’t even shuffle or hit play all bands “Top Hits” on the new app...all I have to say is yikes, someone else is gonna eat their breakfast soon.  Was fun while it lasted.

Hi all

TruePlay heavily depends upon the microphone in use being a known quantity. Android devices can typically have different microphones fitted, even within the same model SKUs. This is why no Android devices support TruePlay tuning. Apple devices always have the same microphones (as far as I know - presumably, if they don’t, they at least allow the microphone to be identified). Although I don’t know for definite, my assumption would be that if an Apple device is not supported, it means the microphone fitted varies across the SKU without identification, or some other aspect of the unit (the size and shape of the microphone hole, for example and as a guess) prevents reliable TruePlay tuning.

TL;DR: The unsupported Apple devices will be unsupported for good reasons.

I hope this helps.

Can’t just make a lightning / usb-c external mic for $20 that can do this for perpetuity and we’d never have to deal with this stuff ever again?

Hi @gindo 

That has been requested before, but no such product has come out - I don’t know the reasoning, I’m afraid. Feel free to put it in a separate thread and we will mark it as a feature request - the more requests there are for it, the more likely it will become.

I hope this helps.