TruePlay simply does not work in the new App

Hi ! I’ve just bought a Beam Gen 2. I have achieved to setup Trueplay with the new app but when I toggle off and on, I can’t hear any difference ? In the same room with my pair of Era 300 i can hear a huge difference ! Is it normal ? Is it an issue of the new app ? 

Hi @riffraph 

Sometimes, a speaker is so perfectly positioned that TruePlay finds it doesn’t need to alter the sound much. It’s possible that this is happening with your Beam.

The only way I know to test would be to - for example - put a bucket over the speaker and re-tune. If toggling TruePlay off and on then makes a difference, you know it’s working. Perform TruePlay Tuning again after removing the bucket, of course. This is how TruePlay was demonstrated to me in my training - it made an impressive difference.

I hope this helps.

I’ve noticed that whenever there is a system app update or add a feature eg voice control - all settings reset.  I have to turn Truplay back on but remember my settings for Arc Height, Treble, Bass, Loudness etc.  I’m unsure at this moment if it is actually keeping the Truplay room ambience settings as it seems to lose the depth/mix?

I should add Truplay completes setup but these issues keep happening since new app update.

im using IPhone 15.  This needs looking at or advice on minimum requirements or what the issue is.

Hi @KellzWr8 

I recommend you start a new thread with this report - it’s a little off-topic here.

If you are able to submit a support diagnostic, recreate the issue, then submit a support diagnostic again before posting, that would be extra useful (please mention it in your post if you were able to do so).

Thanks.

Hello everyone,

I want to share how I resolvedthis issue for me. I was using iOS 18 Beta, and the app didn't seem to work properly with it. However, when I used my wife's identical iPhone with iOS 17, it worked flawlessly. I hope this helps some of you, goodluck!

I just moved house and, like most others in this thread, cannot proceed any further than the screen below while attempting to use Trueplay (which is currently not in place, it did not retain its Trueplay settings from the last house).

Clicking Continue elicits no response whatsoever and I have to switch out of the app and force close it  

Never had any issue with Trueplay in the past with all other equipment in usage being identical. Last time I tried to tune it would have been 6-8 months ago.

I am on iOS 18 beta however and dont have a 2nd iPhone in the household, so I will wait and see if a near future update resolves things.

Using - iPhone 11, Sonos Beam, Sonos Sub Mini

I have no problems with TruePlay. I just retuned a room with Arc, Sub (gen2) and Era 300’s as surrounds.

 @Blackrazor_NZ 

I’d bet the issue you’re experiencing is due to the iOS Beta. Beta’s are know to de-stabilize apps that before worked as they should. As you are using an iOS Beta it would be helpful if you would report the anomaly to Apple.

FYI, I’m using:

• iPhone 15 Pro Max
• iOS 17.5.1
• Sonos OS: 80.05.04
• Sonos Ver: 16.3

The issue is with the Sonos app. Not the OS he’s running. It’s a known issue. Don’t blame people for Sonos’ failures. 

@BryloRen 

You obviously have an Axe to Grind…

So per your statement Trueplay working for me was just my imagination?? Please…Give me a break…I mean really!!

The Sonos App I’m using is the same current release that everyone has access to if they so choose to use it. There’s nothing special about my version. I’m using the latest iOS version that is the official version at this moment. 

So in your infinite wisdom (as you must have insider knowledge) explain what the differences are that makes TruePlay work for me and not for @Blackrazor_NZ if not for the iOS Beta? Please explain…because blaming the Sonos app at this point shows a serious lack of understanding of how a Beta OS may interact with an App of any sort. In case you don’t know…Beta’s are tests to ferret out problems that may arise before the official release. 

Hi Friend. I work a career in IT so im well aware of how betas work. Maybe you should try reading back on the PAGES of issues people have had with the Sonos app since the redesign. this has been an ongoing issues that most of us have been following for MONTHS now.

I am really happy the product is working for you, however, as the CEO of this company acknowledged, it is not for everyone. Just because software works for one doesnt mean there isnt an issue for 1000 others. for instance, crowd strike did not take down 100% of machines the other week when that occurred. if you knew anything you'd know that but instead you seem to want to be a pseudo intellectual.

If this wasnt an ongoing issue for many people the thread wouldnt exist! As I mentioned, glad it's working for you. Too bad you’re not the sun that we all revolve around and don’t care that you’re a unique outlier. 

Take care.