TruePlay simply does not work in the new App

After many weeks without TruePlay being visible, my iPad Mini 6 finally had the popup up top of the system page to try TruePlay tuning on my system and it worked. Nothing changed for me other than to check the app every several days and now all of a sudden it showed up and went all the way through tuning. So weird. 

New app update/system today did not resolve trueplay for me. Trueplay completes but still no toggle so trueplay is not applied. 😤

version: 80.03.07

arc + 2xsubs + 2xera300

iphone 14 pro max

Finally got it to work on iPad. Wish the rest of you luck. 

Given how restrictive user equalizer configuration already is, this whole episode has been another avoidable low point that was remarkably disrespectful to users.

Thank you! Decided to try it with my iPad and it worked!! Toggle is now present and I can hear the difference in acoustics! Finally after months of trying to get true play to work! You bet I won’t be getting Sonos for my next home theater project.

Just to help others, here’s my setup that worked. 

App version: 80.03.07

arc + 2xsubs + 2xera300

Working Device: iPad Pro 12.9” 3rd generation 

Device that previously failed trueplay: iPhone 14 pro max 

Mine randomly started to work yesterday on my iPad Mini. TruePlay finally showed up as an option and I didn't do anything to cause it to appear. 

With the latest app (80.03.07) Trueplay still doesn't work on my system(s). System 1...2 Sonos 1’s and a subwoofer mini. System 2...2 Sonos 300’s and 1 Arc. I have tried Trueplay with 2 iPads but don’t have an iPhone.

Jesus, i did not expecy so many replies. Its sad to hear that even after 2 months, there are still so many issues with TruePlay. Sonos really did drop the ball on the new app.

I've been trying to get Trueplay to work for a.Beam 2nd gen to no avail. Using an iPad 10th gen to do this. Never plays the test tones.

I don't think Trueplay has ever been compatible with iPad 10th gen.

Good news, TruePlay finally works on my iPad Air 5th gen. I have a Sonos Arc and Sub 3rd gen. I made sure I updated the Sonos app in both the app store, and within the Sonos app as well. It works perfectly now without having to resort to any workarounds.