Renowned Enthusiast I

TruePlay simply does not work in the new App

Forum|Forum|2 years ago
May 8, 2024
370 replies
30953 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04.

@Corry P do u guys are aware of this?

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ChadB

Trending Lyricist I

Trueplay not working here either from iOS. It’s mid-June, Sonos, this disaster should have been fixed by now. Hope those cans are selling well, because that was clearly more important than issues in an alpha release app. Terrible service to your customers.

ChadB

Trending Lyricist I

Just got off support chat. Trueplay fails when 2xera300 is added to the arc. If you remove the era300s surrounds, trueplay works. When you add them back, it fails. They confirmed that it is a known issue and they are still working on it.

version: 80.03.06

arc+2xsubs+2xera300

iphone 14 pro max

No era300s here and no Trueplay luck.

A

AustinD3

Lyricist III

TruePlay doesn't even show up as an option on my iPad Mini for an arc and two era 100s (and I'm reading many other people with iPads having an issue as well)

ChadB

Trending Lyricist I

I just tried again (iPhone) and was able to TruePlay all of my rooms finally. Various combinations of Play:1’s, Play:3’s, One’s, Five, Arc.

1

1IH

Lyricist III

I just tried again (iPhone) and was able to TruePlay all of my rooms finally. Various combinations of Play:1’s, Play:3’s, One’s, Five, Arc.

Still no dice for me.

A

AustinD3

Lyricist III

I just tried again (iPhone) and was able to TruePlay all of my rooms finally. Various combinations of Play:1’s, Play:3’s, One’s, Five, Arc.

Still no dice for me.

Didn't work for me on iPhone 13 pro either.

ChadB

Trending Lyricist I

I just tried again (iPhone) and was able to TruePlay all of my rooms finally. Various combinations of Play:1’s, Play:3’s, One’s, Five, Arc.

Still no dice for me.

Didn't work for me on iPhone 13 pro either.

I’m on a 14, not sure if it matters.

A

AustinD3

Lyricist III

I just tried again (iPhone) and was able to TruePlay all of my rooms finally. Various combinations of Play:1’s, Play:3’s, One’s, Five, Arc.

Still no dice for me.

Didn't work for me on iPhone 13 pro either.

I’m on a 14, not sure if it matters.

Like my iPad Mini, my brother's iPhone doesn't even show TruePlay as an option. It's not there whatsoever. Nothing to click on to tune or toggle. So odd.

ChadB

Trending Lyricist I

I just tried again (iPhone) and was able to TruePlay all of my rooms finally. Various combinations of Play:1’s, Play:3’s, One’s, Five, Arc.

Still no dice for me.

Didn't work for me on iPhone 13 pro either.

I’m on a 14, not sure if it matters.

Like my iPad Mini, my brother's iPhone doesn't even show TruePlay as an option. It's not there whatsoever. Nothing to click on to tune or toggle. So odd.

Yeah, for me, under each speaker in settings, I have this option.

A

Alan1968

Lyricist I

I have Arc connected to 2 Era300's as surrounds. Trueplay won't work since I added the 2 Eras on the new app. Absolute rubbish given the cost of the speakers. Stuck on screen below on ipad air and iPhone.

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