TruePlay simply does not work in the new App

I agree with everyone else here that this app is abhorrent. I just had to spend an hour to get a sub connected to a new Sonos arc because the app either kept crashing or wouldn’t connect.  Now I’ve had Sonos speakers of one sort or another for 12+ years now and there’s always the hiccups with setup or devices losing connection to the app (this system is buggy and has always been) but I have to say that this new app update is an utter failure. 
 

I’m going to have to look into downsizing my stake in Sonos. 

Purchased a new Arc yesterday for my system, had not appreciated the issues with the app! Attempted Trueplay numerous time without any success. Finally got it to work by enabling the microphone, The microphone would not switch by pressing the arc button or by the app. The microphone light came on after adding the Sonos voice assistant. The app says it is still off!! I also played music before set up and stopped my iPhone Lock Screen coming on. Until the next something has gone wrong…

I’m not following you 100% based on wording but I also enabled the voice assistant and I was greeted with Gus Fring telling me that it was enabled both times on the arc and a beam 2 and that did not resolve the TruePlay issue for me. 

New app update today did not resolve trueplay for me, still no toggle. 😤

version: 80.03.06

arc+2xsubs+2xera300

iphone 14 pro max

Finally TruePlay works again!

Still does not work on my iPad(s). It's a little bit worse because the app gets stuck on “Continue” and I have to reboot the iPad to make the app function again. 

Today’s app update on iOS did not fix true play tuning for me, still broken

Just got off support chat. Trueplay fails when 2xera300 is added to the arc. If you remove the era300s surrounds, trueplay works. When you add them back, it fails. They confirmed that it is a known issue and they are still working on it.  

version: 80.03.06

arc+2xsubs+2xera300

iphone 14 pro max

this isn’t my issue, I’m only using an arc and a sub. 

Does anyone have an issue with Trueplay actually running but not making any audible difference at all? I replaced a stereo pair of One’s with a stereo pair of Era 100’s that are in the exact same spots and the Ones had a very clear change in sound when toggling Trueplay on/off whereas the new Era 100’s have no audible difference in the exact same location.
 

Ive run it multiple times using both the quick and advanced tuning methods and find no difference at all. Why would the Ones require a good amount of correction in a spot and the Era’s none at all in the same location? I find that odd and makes me question if Trueplay is actually even working?