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Majo133
Renowned Enthusiast I
May 8, 2024

TruePlay simply does not work in the new App

  • May 8, 2024
  • 370 replies
  • 30954 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04. 
 

@Corry P do u guys are aware of this?

 

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370 replies

Contributor II
June 2, 2024

Just got a new beam, and also bought a second hand iPad mini 5 for the one and only reason of using true play. I've been an Android user with a Sonos for years and always wanted to use true play. And now I can't because of this shitty app. Lol. Lots of people say that it sticks at the end of the process. I can't even get the damn thing to start. 

Lyricist I
June 3, 2024

Won’t save Trueplay for me. Finished the Trueplay rotate phone back but then doesn’t show as saved. Just the option to do it again. Using IPhone 14 Pro Max. Totally broken 😞 

Contributor I
June 3, 2024

Trueplay still doesn't work on the Beam I have in my bathroom!

 

Lyricist I
June 3, 2024

I am another user with 2 Era 300s used in surround mode with an ARC. Exactly the same problem & I have reset my iPhone 14. Never gets past the initial sounds.

Lyricist III
June 4, 2024

Trueplay is working after today’s update !!!!!! 
arc + era 300 + subs 

 

Contributor I
June 4, 2024

Trueplay is working after today’s update !!!!!! 
arc + era 300 + subs 

 

Trueplay is working after today’s update !!!!!! 
arc + era 300 + subs 

This is good news after all - ill try later when i get back home. Thank you..

Lyricist III
June 4, 2024

Still not working for me with my iPAD 9th generation newest OS and App :-(

Lyricist III
June 4, 2024

There is update for iPhone app and speakers too. 
app version 80.02.04

speaker 16.2 (maybe some small update cause I think it was 16.2 before too ) 

iphone 15pro max

i

 

Lyricist III
June 4, 2024

Still not working for me with my iPAD 9th generation newest OS and App :-(

 Check speakers update 

Lyricist III
June 4, 2024

I have the newest Sonos firmware and App from today installed.