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Majo133
Majo133
Renowned Enthusiast I
May 8, 2024 7:35 AM UTC

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04. 
 

@Corry P do u guys are aware of this?

 

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    Gripper
    Contributor II
    May 29, 2024 4:32 PM UTC

    Just updated to 80.01.30, Trueplay now works on my Beam 2 Sub Mini & Era 100's, Happy Days 👍

    Using iPhone 8 iOS 16.7.5. Fyi, Album Art shows now for my local Library,

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    spestalitz
    Contributor I
    May 29, 2024 4:52 PM UTC

    App updated to: 80.01.30

    Trueplay completed and still no toggle on/off

    Arc, era 300, sub gen3

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      LoSpeedHiDrag
      LoSpeedHiDrag
      Lyricist III
      May 29, 2024 5:24 PM UTC

      App updated to: 80.01.30

      Trueplay completed and still no toggle on/off

      Arc, era 300, sub gen3

      I am having the same experience.  My system sounds worse than it once did.  Very disheartening.  

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        DidiLondon
        Lyricist III
        May 29, 2024 6:51 PM UTC

        I am in the same situation, with new SONOS app on iOS. I have a Beam Gen2 and a pair of ERA 300 as surround speakers, and I am unable to perform the TRUEPLAY calibration since the update to the new Sonos app. Is it possible to provide a quick fix because the products are excellent, but unfortunately,  the new app Sonos update is an absolute disaster.  😕

         

        @Corry P do u guys are aware of this?

        I am having this exact problem with the exact same set up/devices, the App is so unreliable, buggy, clunky, why can they not just listen to the feedback? Take your money and run! 

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          DidiLondon
          Lyricist III
          May 29, 2024 6:57 PM UTC

          I installed the voice control (Sonos) and recalibrated TruePlay. Now, the TruePlay button(on/off) appears."

          What is your setup? It appears to be affecting setups with arc+era300s+subs

          Just tried this, didn’t work… still no toggle.. can someone else confirm?


          not working for me too … still no toggle … 

          Me neither

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            Mindblowerz
            Trending Lyricist I
            May 29, 2024 8:11 PM UTC

            New app update today did not fix trueplay for me.

            arc+era300s+subs

            Version: 80.01.30

             

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              DidiLondon
              Lyricist III
              May 29, 2024 8:12 PM UTC

              New app update today does not fix trueplay.

              Version: 80.01.30

              Just FYI

              I also noticed that, shocking really, shoddy and deceptive of Sonos!

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              DidiLondon
              Lyricist III
              May 30, 2024 10:36 AM UTC

              My arc had its microphone disabled for some reason and when enabled I was able to get past the “continue” screen and started to tune but was not able to complete it as it was getting stuck at the final stage. 
               

              issue still persists unfortunately 

              My microphone Shows off as well. How do you enable it. 

              I couldn’t figure out how to turn on the microphone on the Beam 2, it only worked once I assigned a voice assistant, they don’t tell you this!!

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              jamie_shaw
              jamie_shaw
              Enthusiast I
              May 30, 2024 2:34 PM UTC

              Throwing my hat in the ring on this one.

              Just replaced 2 Sonos Ones with Era 300s, and unable to tune Trueplay.  Tuning worked just fine on the same Ones when moved into other rooms, seems to be problems with the surround setup.

              Hoping this doesn’t rage on for three years like the “popping” Arc did. Picked up the 300s now having Atmos back…

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                Rimaarts
                Trending Lyricist I
                May 30, 2024 2:52 PM UTC

                Still no trueplay after new update. 

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