TruePlay simply does not work in the new App

Hi there,
same problem here. I cannot trueplay tune my Playbase using an iPad 9. Gen.
The App soft locks after I press “Begin tuning”

I have no problems tuning my Five+Sub and 4 Play:1s with my iPad
AND
I have no problems tuning my Playbase when I borrow the iPhone 12 Mini from a friend.

So what’s wrong?


What did not help:

Reinstalling the App
Removing the sourrounds from the Playbase
Using WiFi instead of SonosNet
Restetting the Playbase to factory defaults

Same here. Sonos beam 2, sub mini and as of today 2x era 300. 

When playing with era, quick tune did work (I couldn't tell difference), but full tune has never worked. 

Now I do have newer iPad which originally didn't support trueplay, but trueplay did appear in Sonos app 2-3 updates ago. Stuck on press continue to hear sounds to tune your setup. 

Tried factory resetting everything,

Reinstalling app

Restarting iPad

Playing music for 20-30 sec instead of TV input. 

My era 300 placement is really suboptimal so I was hoping trueplay would help with that but no luck.

Now I'm just thinking is arc worth it without trueplay...

Same issue here.

Arc + Sub gen2 + Era 300’s.

Will run through the whole tuning process, but don’t get the toggle.

Same issue, can’t save trueplay settings. Setup arc, sub and era 300’s

There was an update in the app store for the Sonos app. I updated and tried again, it still doesn’t work….

Can confirm the same for me. I even tried reseting everything to factory settings and the Trueplay calibration still didn’t get saved.

Just updated to 80.01.30, Trueplay now works on my Beam 2 Sub Mini & Era 100's, Happy Days 👍

Not working with arc and era 300 and sub 😫

App updated to 80.01.30.  True play rerun and completes.  I don’t see the toggle option to enable true play tuning after wards though.  I haven’t logged out of app nor reinstalled it or restarted any hardware though.

 iPhone 14 Pro Max.  Arc, Sub and 2x Era 300.

Same on my side ! Omg !!! Sonos please wake up !!! Maybe we have to wait another year to fix this issue !! Horrible