TruePlay simply does not work in the new App

Finally I managed to complete the Trueplay and see the on/off button after trying so many different things.

iPhone 14 Pro, Sonos app version: 80.01.11

System: Arc, Sub and 2xEra 300

Here are the steps I followed

1. Logged out the from the Sonos App
2. Deleted the App from the phone
3. Removed the power connection from the Arc, Sub and the Era 300s
4. Installed the Sonos APP and logged in 
5. Powered up the Arc, Sub and the Era 300s
6. Completed the Trueplay tuning and got back the buttons

Maybe I got lucky this time, but thought I would mention it in case it helps anyone.

 

 

Didn’t work for me😭

iPhone 14 Pro Max, Sonos app version: 80.01.11

System: Arc, 2xSub and 2xEra 300

Has anyone managed to use trueplay with a beam? Thx

Finally I managed to complete the Trueplay and see the on/off button after trying so many different things.

iPhone 14 Pro, Sonos app version: 80.01.11

System: Arc, Sub and 2xEra 300

Here are the steps I followed

1. Logged out the from the Sonos App
2. Deleted the App from the phone
3. Removed the power connection from the Arc, Sub and the Era 300s
4. Installed the Sonos APP and logged in 
5. Powered up the Arc, Sub and the Era 300s
6. Completed the Trueplay tuning and got back the buttons

Maybe I got lucky this time, but thought I would mention it in case it helps anyone.

 

 

Didn’t work for me😭

 

iPhone 14 Pro Max, Sonos app version: 80.01.11

System: Arc, 2xSub and 2xEra 300

I tried the same but didn’t work for me too. Why we don’t have some answer from Sonos tech so long time about it OMG. So horrible support !

This is insanity. It should not take a 6-10 step process to use True Play. Sonos fix the app. We are coming up a month since this debilitating app was launched and people still can’t perform basic operations with their speaker systems. It’s embarrassing to have spent so much money on this product and not have it work properly. 

My problem is that keeps giving me an error message at stage 1 saying that “ An error occured, we couldnt adjust Living Room, try again ! “
i have a beam gen2 and 2xera300 ( when beam is alone, trueplay is ok! When i add the surrounding speakers, it gives the error message)

I have exactly the same setup and the same problem, too. TruePlay caliblation was done but there is no on/off toggle; I am not sure whether TruePlay is activated or not since I cannot test the sound switching the setting...

No toggle = no trueplay. Confirmed with support 

Same issue as everyone else. I’m on version 80.01.11 with Arc + Sub + Era 300’s and I don’t get the toggle on for trueplay after the process completes (if it doesn’t give me an error half the times I try). I can trueplay my pair of Ones in the bedroom just fine. But not this Arc HT setup. I keep trying it again every day after reading the new tricks mentioned in this thread (reset arc, reset app, etc) but nothing works and end up looking like an idiot. My wife now thinks I’m crazy. 

Just wanted to Chime in that I’m still having issue withh Trueplay tuning for a Beam Gen 2 and ipad mini 6. Currently on the latest App 80.01.11 (iOS) with everything updated. Trueplay tuning does not start. Haver tried signing out, rebooting my beam, rebooting my ipad mini 6, playing music first etc but still no dice

I’m also have the same issue with the same setup and app version.  I’m so irritated at how much this system cost and simple stuff that used to work now is just randomly broken in every app update.  I’m so disappointed that Sonos doesn’t seem to be owning up to the mistake it was to release this app in its current state.