Renowned Enthusiast I

TruePlay simply does not work in the new App

Forum|Forum|2 years ago
May 8, 2024
370 replies
30956 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04.

@Corry P do u guys are aware of this?

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Show previous replies

S

Still listening

Lyricist II

This worked for me! I can’t guarantee it will work for anyone else. I can’t even say for sure what I just did is what fixed the issue, but it looks like I now have Trueplay enabled.

I have an Arc SL, Sub and two Era 300s for surrounds, the configuration of Trueplay death that has been bedeviling a lot of people.

Last night, I did the Trueplay tuning and did not get the toggle. As others have reported, I just ended up with the button to begin tuning again.

This morning, I

Unplugged the Arc SL.
Signed out of the Sonos app.
Plugged in the Arc SL.
Signed into the Sonos app.

When I checked the app again, I now do get the Trueplay toggle. I did not redo the tuning.

M

mrblaise

Lyricist III

This worked for me! I can’t guarantee it will work for anyone else. I can’t even say for sure what I just did is what fixed the issue, but it looks like I now have Trueplay enabled.

I have an Arc SL, Sub and two Era 300s for surrounds, the configuration of Trueplay death that has been bedeviling a lot of people.

Last night, I did the Trueplay tuning and did not get the toggle. As others have reported, I just ended up with the button to begin tuning again.

This morning, I

Unplugged the Arc SL.
Signed out of the Sonos app.
Plugged in the Arc SL.
Signed into the Sonos app.

When I checked the app again, I now do get the Trueplay toggle. I did not redo the tuning.

Nope, it still doesn’t work for me after this :(

S

Still listening

Lyricist II

This worked for me! I can’t guarantee it will work for anyone else. I can’t even say for sure what I just did is what fixed the issue, but it looks like I now have Trueplay enabled.

I have an Arc SL, Sub and two Era 300s for surrounds, the configuration of Trueplay death that has been bedeviling a lot of people.

Last night, I did the Trueplay tuning and did not get the toggle. As others have reported, I just ended up with the button to begin tuning again.

This morning, I

Unplugged the Arc SL.
Signed out of the Sonos app.
Plugged in the Arc SL.
Signed into the Sonos app.

When I checked the app again, I now do get the Trueplay toggle. I did not redo the tuning.

Nope, it still doesn’t work for me after this :(

Yeah, it all seems so random. Toggling Trueplay on definitely changes the sound for the better so it looks like the tuning is actually taking place but there’s a bug that keeps you from taking advantage of it..

M

monzi

Lyricist III

Doesn’t work for me :(

M

mrblaise

Lyricist III

@Corry P would it be possible to get access to the previous version the ios app, just so we can tune trueplay? Until this is fixed at least?

B

Bulletbling

Lyricist III

@Corry P would it be possible to get access to the previous version the ios app, just so we can tune trueplay? Until this is fixed at least?

You can do this already. There are guides online. It's called "sideloading" if you need something to Google. If you're on an android device, you just download and install the apk file like a program on a computer, but TruePlay tuning isn't available on Android as of yet unfortunately. Ios requires this sideloading process but it can be done.

G

GNS

Lyricist III

I’ve tried all of that and TruePlay still doesn’t work for me either. I have Sonos Arc, Sub Gen 3 and iPad Air 5th Generation.

I’m looking to buy a smart speaker, and one thing this experience has helped me with is to decide definitely not to buy a Sonos product again.

M

mrblaise

Lyricist III

@Corry P would it be possible to get access to the previous version the ios app, just so we can tune trueplay? Until this is fixed at least?

You can do this already. There are guides online. It's called "sideloading" if you need something to Google. If you're on an android device, you just download and install the apk file like a program on a computer, but TruePlay tuning isn't available on Android as of yet unfortunately. Ios requires this sideloading process but it can be done.

I went through all that trouble to sideload the old app (let me tell you it is really not that easy for IOS) just so I am welcomed with this (when I try to click on trueplay)

This is soo infuriating. I just want to use the friggin expensive Sonos products I paid for with the best possible experience. Why is this so hard to ask…. Someone from Sonos do something please. Such a shame that I will have to stop recommending these products because of a dumb software issue.