TruePlay simply does not work in the new App

Yeah! I swipe type and meant to say toggle not "Google." I don't know if I can repeat the process and don't want to try as I may not be able to get the system trueplay tuned again! I didn't screen shot the app to show because I figure my word is good enough! I've been just as pissed as everyone else with this issue. And, I tuned from my iPhone, but my android phone is my main Device and of course you can't even see the trueplay toggle in the android app! I'm not confident that it will work for everyone but I did update my iPhone software because there was an update and then I ran trueplay and it worked. I am actually able to toggle trueplay off and on in my iPhone app and there is a difference between the two because trueplay completely cleaned up the droning bass notes that I get with 2 Sub Gen 3s. 

Did you delete and then reinstall?  According to my iPhone, I’m running the most current version of the app.  

One thing to add. Lost retune and on/ off features 

Oh, gotcha.  That’s the same result as me then.  

Are there any fixes for this?

Yes I deleted the app and reinstalled 

I tried reinstall app and did trueplay calibration again. I don’t know what I’m doing wrong but with same result as before - calibration process successfully finished but cannot see on off button so … 

guys , do you have your arc connected to WiFi or wired ? Cause my is wired and I’m not able to connect it to WiFi because not possible update network :( 

I'm connected via Wi-Fi and that shouldn't make a difference but it might! I'm no tech expert by any means. I did reinstall SONOS and restarted my Arc after restarting my Wi-Fi network. I made sure there were no new SONOS updates on the app, and checked my iPhone for software updates. And mind you were shouldn't have to do so if that s***! But, that being said I got it tune the main listening area and the room! And, I'm not ruling to try it again!

Moderator Note: Modified in accordance with the Community Code of Conduct.

I was thinking about trying to reset the whole system, but I'm worried that I won't be able to set it back up to work again. I don't want you to try it again; don't do it because you might have been lucky the first time, and the calibration might not be successful the second time. I'll try to connect the arc to the wifi somehow and restart everything once more.