Renowned Enthusiast I

TruePlay simply does not work in the new App

Forum|Forum|2 years ago
May 8, 2024
370 replies
30956 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04.

@Corry P do u guys are aware of this?

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S

spestalitz

Contributor I

Same setup Arc + Sub + 2 Era 300 restarted reinstall tuning is not applied no toggle on/off button and missing option to retune. Basically sonos is giving us a fake TruePlay to tune

M

Mindblowerz

Trending Lyricist I

UPDATE:

Still no toggle after rebooting arc, reset app, …etc..

Contacted support via chat. Sent diagnostics…Seems like they are not aware of this. They opened a case but no ETA on resolution.

They also mentioned that trueplay is “OFF” on my system. So if you do not see the enable/disable trueplay toggle then TRUEPLAY = OFF!

arc + era300s + subs

C

Chevy89

Lyricist I

Same issue here. Started tuning. It did all steps and finishing sound. But no retune or on off toggle.
with Sonos arc. 2x era 300. And 2x sub gen3.

it did work on my 2 play:1s. With toggle and retune.

B

Benezo

Lyricist III

It seems that the bug only occurs when the speakers are in a surround set. Because if the speakers work individually or as a stereo pair, everything works fine.

C

ChillYWL

Lyricist III

It seems that the bug only occurs when the speakers are in a surround set. Because if the speakers work individually or as a stereo pair, everything works fine.

I'm pretty sure the issue revolves around the microphones for the ARC and the ERA 300s, both of which have TRUEPLAY, but both do not have Google Assistant! I wouldn't doubt for a minute that the bug is tied to those inconsistencies between the ARC and the ERA!

C

ChillYWL

Lyricist III

It seems that the bug only occurs when the speakers are in a surround set. Because if the speakers work individually or as a stereo pair, everything works fine.

I'm pretty sure the issue revolves around the microphones for the ARC and the ERA 300s, both of which have TRUEPLAY, but both do not have Google Assistant! I wouldn't doubt for a minute that the bug is tied to those inconsistencies between the ARC and the ERA!

C

ChillYWL

Lyricist III

It seems that the bug only occurs when the speakers are in a surround set. Because if the speakers work individually or as a stereo pair, everything works fine.

I'm pretty sure the issue revolves around the microphones for the ARC and the ERA 300s, both of which have TRUEPLAY, but both do not have Google Assistant! I wouldn't doubt for a minute that the bug is tied to those inconsistencies between the ARC and the ERA!

Trueplay worked for me this evening including the Google button. I also noticed that my iPhone had a software update so I did that first and then I did the true play tuning and at first it didn't work but it looked like it was supposed to work. Then I ran it again and it actually worked. Everything seems to be tuned to the room like it should be

M

monzi

Lyricist III

iPhone 14 Pro Max (17.5.1 updated ) , Sonos app 08.01.11 , arc + era + sub 16.2 - and not working. As I mentioned process finished successfully but cannot see trueplay tuning button on menu. So it’s not working.
I don’t know what do you mean with “google button “. Could you please confirm you can see trueplay running button on arc trueplay menu ? I miss it

LoSpeedHiDrag

Lyricist III

iPhone 14 Pro Max (17.5.1 updated ) , Sonos app 08.01.11 , arc + era + sub 16.2 - and not working. As I mentioned process finished successfully but cannot see trueplay tuning button on menu. So it’s not working.
I don’t know what do you mean with “google button “. Could you please confirm you can see trueplay running button on arc trueplay menu ? I miss it