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Majo133
Renowned Enthusiast I
May 8, 2024

TruePlay simply does not work in the new App

  • May 8, 2024
  • 370 replies
  • 30956 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04. 
 

@Corry P do u guys are aware of this?

 

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370 replies

Lyricist III
May 22, 2024

Ok thanks for confirming.

Trending Lyricist I
May 22, 2024

Oh, that’s great to hear.  I will have to try  resetting my arc.  Hope everyone gets to try this and report back here

Thank you for your info 

I will try this tomorrow morning as whole fam are sleeping now.. will report back. If it works for anyone else, please report back with exact steps, thanks all!

 

arc + 2 era 300s + 2 subs

Lyricist III
May 22, 2024

Trueplay not working for me STILL after the update from yesterday that says it resolved a trueplay issue. So annoying.

Lyricist III
May 22, 2024

Beam gen 1

play one’s

sub mini

 

 

Tried new update, no go.

if I reset the Beam, will that work the way it seems to with the Arc? Thx

 

Lyricist III
May 22, 2024

Unfortunately, the latest update of the application does not allow me to perform the Trueplay calibration. Moreover, after removing the surround speakers (2x ERA 300) from my soundbar (Beam Gen2) to start over, I find that I can no longer re-associate them as surround speakers (failure when associating the ERA 300s with the Beam Gen2).

Lyricist III
May 22, 2024

After restarting the Beam and logging out and back into the Sonos app, I was able to re-associate the Beam Gen 2 with my pair of Era 300s for a home-theater setup. However, when launching the TruePlay calibration, it consistently fails with the latest app update.

Lyricist III
May 22, 2024

Hello. 
i tried reset arc , but still not working. ( arc + 2x era 300 + sub gen 3 ). Calibration process finished successfully but I cannot see trueplay on/off button on menu. 
Some tips how to do it ? :( 

 

May 22, 2024

Hello. 
i tried reset arc , but still not working. ( arc + 2x era 300 + sub gen 3 ). Calibration process finished successfully but I cannot see trueplay on/off button on menu. 
Some tips how to do it ? :( 

 

I have the same setup (Arc + Sub + 2 Era 300). Done everything, it completes the setup without the on/off button for the Trueplay. Seems like there is a slight improvement in the sound after running the trueplay (may be my wishful thinking)!

 

Lyricist II
May 22, 2024

FWIW I had no luck using my iPhone 15/iOS 17 however I  was able to successfully set up Trueplay on my Play:1 speakers using my iPhone X running iOS 16 and the new app. Still no luck on my Beam 1 though with this or any other hardware/software configuration. The Beam runs through the process and tells me that the sound has been “optimized” but I still can’t exit and when I quit and restart the app it’s like Trueplay has never been run on the Beam

Lyricist III
May 22, 2024

I tried iphone 15. 15pro max , 14 pro max and Se and not working. Reset app , reset WiFi router , wired Sonos … but still without on/off button. It’s really sad, Sonos is not able to solve this issue with ultimate home theatre so long !!!!