Renowned Enthusiast I

TruePlay simply does not work in the new App

Forum|Forum|2 years ago
May 8, 2024
370 replies
30956 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04.

@Corry P do u guys are aware of this?

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P

Pissedthehelloff

Trending Lyricist I

Thank you, “Pissed”. I just returned from Best Buy with a Bose Smart Ultra sound bar and a subwoofer. This system does not give me the ability to add wireless speakers and it probably will not deliver the same sound quality. But it cost less and is already working. I told every staff member in the audio at Best Buy the problem everyone has experienced for the last few weeks, at least as a heads up. I know Sonos will fix this soon for the rest of you, but I’m old and time is not on my side to wait for them. Great suggestions and input from everyone!

Thanks for the update Katv. I am waiting on a response from AMEX to see if they will cover my Sonos system with their extended manufacturer + 1 year warranty. If so, I will be searching for something different. I have seen a few posts on here about Bluesound being a great option to replace Sonos.

PS: My name is pissedthehelloff because “pissed” and “pissedoff” were already taken on the forum 🤣.

K

Katv

Lyricist II

Good luck!

B

Benezo

Lyricist III

They recently released an update…. they still haven't fixed the Trueplay bug.🤦🤦

C

chalupa4ever

Lyricist I

Resetting my ARC did the trick for me. Resetting iPhone and reinstalling the app did not. Although it could have been all three in conjunction.

Reset phone - could not press continue
Reinstalled app - could not press continue
Reset ARC (unplug replug) - was able to truplay without issue

Q

qtcivicgsr

Lyricist III

Hi Chalupa4ever,

may I ask after completing the true play, were you able to toggle the ‘Trueplay Tuning’ off and on? And what Sonos products do you have in that environment you were tuning? Was it an arc, sub, and surround speakers?
thanks

C

chalupa4ever

Lyricist I

Hi!

Yes, can turn Trueplay on and off

setup is:

arc,

Sub,

two play 1s

Q

qtcivicgsr

Lyricist III

Oh, that’s great to hear. I will have to try resetting my arc. Hope everyone gets to try this and report back here

Thank you for your info

B

Benezo

Lyricist III

Hi Chalupa4ever,

may I ask after completing the true play, were you able to toggle the ‘Trueplay Tuning’ off and on? And what Sonos products do you have in that environment you were tuning? Was it an arc, sub, and surround speakers?
thanks

Hi,

If Trueplay works "normally", you can turn it off and on for those speakers that support trueplay. If they are in a set / stereo pair, 5.1 pair / soundbar+sub+ surround speaker / / then you can only turn them on or off in the complete set.

For example:

-Arc individually: Trueplay on/off

-Era individually: Trueplay on/off

-Arc+ Era in pair on/off but here it is off /on on both Arc and Era. You can't choose whether to turn it off/on only on one of them.

Compatible devices:

https://support.sonos.com/en-us/article/trueplay-compatible-devices-and-sonos-products

Q

qtcivicgsr

Lyricist III

Hi Chalupa4ever,,

can you please confirm if you can turn off and on trueplay for your arc, sub, and play 1 as a system and not as individual speaker?

thanks

C

chalupa4ever

Lyricist I

Yes. As a system. Trueplay on or off. Not for each individual speaker in the system

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