TruePlay simply does not work in the new App

Doesn’t work for me either.  I tried with an iPhone and an iPad with the same result.  Eager to utilize the Trueplay because if it doesn’t give me the desired results, I’m returning the Arc for something else.  I’ve only had it a few days and I’m completely unimpressed with the sound.  Seems flat, lacks bass and just seems hollow.  Thus far, it is far from a superior, robust audio experience.  It’s mounted on the wall and in a room with a lot of flat surfaces and no carpet.  Those might be contributing factors, but still…..

Same issue here. Phone reboot and app reinstall didn’t help.

Exact same issue here

Same issue here. I’m also trying TruePlay in a room with an Arc, Sub and 2 x ERA300 speakers.

Same issue. Reinstalled app and rebooted as well but no luck. 

I’m having the same issue 

My arc had its microphone disabled for some reason and when enabled I was able to get past the “continue” screen and started to tune but was not able to complete it as it was getting stuck at the final stage. 
 

issue still persists unfortunately 

I got it to work by not rotating my iPhone until as soon as the first tones started . Not ideal but still a workaround till they fix it. 

Contacted tech support. After an hour plus of trying to isolate problem we had no luck.  Could not even remove my sub nor my era 300 surrounds to test using the arc alone.  Was told to give it a couple of days and call back. 

My microphone Shows off as well. How do you enable it.