Renowned Enthusiast I

TruePlay simply does not work in the new App

Forum|Forum|2 years ago
May 8, 2024
370 replies
30953 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04.

@Corry P do u guys are aware of this?

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Corry P

Sonos Staff

Hi @Majo133

Thanks for your post!

Not if you are using an iOS device, no. If rebooting the phone does not help, I’d encourage you to get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Majo133Author

Renowned Enthusiast I

Hi @Majo133

Thanks for your post!

Not if you are using an iOS device, no. If rebooting the phone does not help, I’d encourage you to get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Thanks Cory, it seems that reboot of iPhone helped and TruePlay now works!

Yesterday, is not today.

Corry P

Sonos Staff

Hi @Majo133

Fantastic! Thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

I

IDStphn

Lyricist I

Same problem here. I’ve tried again after an iPhone reboot but the error is the same. Also tried contacting Technical Support but no agents available unfortunately.

For info, I’m trying TruePlay in a room with an Arc, Sub and 2 x ERA300 speakers.

Thank you

Majo133Author

Renowned Enthusiast I

Same problem here. I’ve tried again after an iPhone reboot but the error is the same. Also tried contacting Technical Support but no agents available unfortunately.

For info, I’m trying TruePlay in a room with an Arc, Sub and 2 x ERA300 speakers.

Thank you

Maybe try to re-install the app and reboot or reset/remove all speakers and pair them all again. I know its a hustle, but it seems that the new update “broke” many things.

Yesterday, is not today.

T

TheSecondSight

Lyricist I

Same issue is happening with me idk what to do

H

harktheharreld

Lyricist III

Same issue here. Button at test tone message just does nothing. Soft locks the app, have to close it entirely to use it again. Resetting phone and reinstalling app hasn’t worked . I’ll try resetting the whole system, but not feeling confident.