Trueplay noise error update 14.18

I have an Arc, Sub Gen 3, and One SL’s as surrounds.  The TV is a Samsung 75” Q8F (SAMSUNG QN75Q8FNBFXZA).  The iDevice is the iPad 9th Gen.  Before it would never get past the initial Trueplay in the seated position.  The circles would never coalesce and it would tell me to lower the noise.  After the update, Trueplay was successful. 

...I continue to have the same problem even after this last update (14.19)... the update does not concern the trueplay problem that occurs in smaller environments, I think they still need to be investigated to intervene, hopefully well...😏...

I’m curious as to what Sonos told you, when you submitted a diagnostic and called in to their support folks?

...I haven't contacted support, I think it's useless, staff capable of indicating trivial solutions would answer...I think it's more useful to report it here on the forum and wait for the sound engineers to intervene...at least I hope...

That’s exactly the purpose of submitting the diagnostic, so the engineers can get data on why your system is failing like it is.  

And of course, whether the Sonos CS person you speak to is ‘competent’ or not, at least they have the ability to look at the hard data in a diagnostic, something that we are not allowed to do. And it could be something they’re easily able to identify, that we’re not thinking about….or, as jgatie suggests, they can pass on the hard data to the development team. 

...Airgetlam, i wanted to take your advice...here is the trivial answer from sonos support after pointing out the Trueplay noise error problem: "I double-checked with a superior about it and I want to let you know that in order to successfully run the Trueplay setup, you will have to have the phone without the protective cover on, rotated with the microphone up and slowly walk around the room also moving it up and down, left and right"...this confirms your hypothesis regarding Sonos support...however, I requested to indicate to the development team the problem ... let's hope for the best ...

Coincidence or not but out of sheer frustration after trying to trueplay a surround setup I tried once again with the silicone cover of the phone intact and everything now worked as it had previously!   Very odd …

This is really shameful to see SONOS not coming out with solution till date for this problem. Earlier I was unable to tune true play for my living room (Beam + SUB + Two Play 1). Now it’s not working for my Two PLAY-5 in bedroom. The irritating misleading noise error interrupts the process. Now I am playing my both rooms system without true play.

SONOS I didn’t expected such a poor support from you!

This is curious and suggests some sort of audio noise or RF interference is conducted through the phone’s case. You could experiment with this by attempting to start Trueplay in a distant room. Obviously, you will not be able to complete the process, but you may be able to verify that the “noise” issue is related to the phone’s physical location. Another, perhaps silly possibility, might be creaky joints in your hand.

Install a sound analyzer App and view the noise spectrum in a “quiet” room. Is there any difference between the SONOS location and other locations? Are there any peaks at odd frequencies? Are there any differences with respect to time of day? You could investigate my “creaky joints” speculation by comparing hand held and sitting on a table spectrums.