Skip to main content
Avid Contributor I
May 9, 2024
Question

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

  • May 9, 2024
  • 165 replies
  • 9912 views

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

165 replies

Lyricist I
May 13, 2024

The app also doesn’t swap between systems. I have a system at home and one at work. Seems I can only choose one system to use now. 

 

This is embarrassing for you Sonos 

Ken_Griffiths
May 13, 2024

The app also doesn’t swap between systems. I have a system at home and one at work. Seems I can only choose one system to use now. 

 

This is embarrassing for you Sonos 

You just need to use the same HouseholdID and add the various WiFi networks to the App to get around the multi-location issue, but it’s a bit late if you’ve approached the Home/Work setup with different Households. It’s perhaps now easier to maybe use two controller devices instead, I only have the one phone so it made sense to expand the HH across all locations and so I don’t encounter the issue with the new App, fortunately.

May 13, 2024

I will now be selling up. Cannot believe how poor “The Sonos app is redesigned and better than ever” this release is, and just don’t want to bother to wait for this joke of a company to fix it.

Bumper
May 13, 2024

The app also doesn’t swap between systems. I have a system at home and one at work. Seems I can only choose one system to use now. 

 

This is embarrassing for you Sonos 

You just need to use the same HouseholdID and add the various WiFi networks to the App to get around the multi-location issue, but it’s a bit late if you’ve approached the Home/Work setup with different Households. It’s perhaps now easier to maybe use two controller devices instead, I only have the one phone so it made sense to expand the HH across all locations and so I don’t encounter the issue with the new App, fortunately.

Are you able to add or edit wifi settings in the new app? I can’t find it, heard it’s not supported now but maybe just edit? 

Enthusiast II
May 13, 2024

Yup, vaporized ALL of my Sonos playlists, which I’ve only been creating for years. Seriously, how incompetent do you have to be to release an update that proactively destroys a core feature of your platform? In a world in which apps auto-update without people knowing.

And here’s the best part—do you think they give a crap that they’ve destroyed the curated listening environments of thousands of customers?

They’ll say “I’m Sorry” of course. But will they compensate us where it counts by giving us all substantial credits in their store (since we’re all stuck in the ecosystem, especially me - 14 years in)?

Jerks.

Barmee
Enthusiast I
May 13, 2024

Yup, vaporized ALL of my Sonos playlists, which I’ve only been creating for years. Seriously, how incompetent do you have to be to release an update that proactively destroys a core feature of your platform? In a world in which apps auto-update without people knowing.

And here’s the best part—do you think they give a crap that they’ve destroyed the curated listening environments of thousands of customers?

They’ll say “I’m Sorry” of course. But will they compensate us where it counts by giving us all substantial credits in their store (since we’re all stuck in the ecosystem, especially me - 14 years in)?

Jerks.

While I’m livid about how utterly poor the new app is, you might find that your playlists are hiding deep in the section called Sonos Favourites. 

Ken_Griffiths
May 13, 2024

The app also doesn’t swap between systems. I have a system at home and one at work. Seems I can only choose one system to use now. 

 

This is embarrassing for you Sonos 

You just need to use the same HouseholdID and add the various WiFi networks to the App to get around the multi-location issue, but it’s a bit late if you’ve approached the Home/Work setup with different Households. It’s perhaps now easier to maybe use two controller devices instead, I only have the one phone so it made sense to expand the HH across all locations and so I don’t encounter the issue with the new App, fortunately.

Are you able to add or edit wifi settings in the new app? I can’t find it, heard it’s not supported now but maybe just edit? 

No, that’s why I mentioned to @Goose9 earlier, to go with using separate controllers - it’s easier than switching the work system to use their Home HouseholdID (that means resetting the work devices).

In my own case, I had already addressed the multi-location issues, as I already use Sonos products at multiple locations, including when we travel around the UK - so each location we have uses the same Sonos HouseholdID as the main Home, albeit those different locations have different WiFi credentials (SSID/Password).

I already had the various WiFi networks listed/stored in the new App (imported from S2), but cannot currently add a new network - I’m guessing that feature will be added later.

Trending Lyricist I
May 13, 2024

Just seen this on the Sonos home page….
 

I don’t know whether to laugh or cry

Lyricist II
May 13, 2024

Der må da være et par teknikker hos SONOS der hurtigst muligt kan få den nye APP. op og virke.

Ellers må den gamle SONOS APP gøres tilgængelig igen.

Hvor svært kan det være?

 

Enthusiast I
May 13, 2024

It almost seems that the software development team are not themselves longstanding SONOS users and have little to no appreciation for the existing core features and functionality. Either that or they were specifically tasked with trying to enrage and disenfranchise as many SONOS users as possible, shatter user confidence and irreversibly destroy the SONOS brand. 
 

Maybe the app update was outsourced!?