Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:The app shows a logo... It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does. Black ScreenI've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).Thank you.

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Answered

The new app doesnt work

Forum|Forum|2 years ago
June 10, 2024
57 replies
2905 views

Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:

It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does.

I've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.

What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).

Thank you.

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Best answer by Corry P

Hi @jorge_cab_rod et al

We have identified an issue affecting Android devices running ColorOS or MIUI OS that results in the Sonos app opening to a blank/black screen. We are investigating, but have no ETA for when a resolution might be made available.

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Pel80

Lyricist I

I have the same device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app still not working!!!

It's awful. AVOID Sonos at all costs. Expensive rubbish now. Thanks Sonos for making my expensive equipment useless. Your company should fold you are so bad.

DO NOT BUY SONOS

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Curry123

Lyricist II

Try disabling 5ghz in your router settings.

Ugh i think this worked! Oh man if this works and my wife can use this system again after a 1 year of it not, I owe you a case a beer or a bottle! Turned off the 5G via router app, update app and working on iPhone 11 promax(it’s paid for & not upgrading) and iPad all running 18.01. Apple is back loaded. I’m f****** giddy!!

Moderator Note: Modified in accordance with the Community Code of Conduct.

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Curry123

Lyricist II

Try disabling 5ghz in your router settings.

It worked and then didn’t. I hate this company, they ruined a great business

J

joarial

Lyricist I

And six months later it still doesn’t work. I had to reinstall my One SL for the nth time. The app still only recognizes the beam and the sub, no longer the other ones. I did, again, the factory reset to not avail. What is the best alternative for Sonos? I am going to give them away for free, if I find a take. I dumped my stocks well. This is the worst tech product I ever encountered.

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Curry123

Lyricist II

This system has now become a wasted pile of money! Can’t understand how you mess up this up? I can’t stand SONOS! Had this system for years with zero issues. We entertain a lot and loved the music playing in different rooms. This company is going in wrong direction and I’m stuck with over $5k of bricks! Damn this corporate greed that has ruined its name. Fire everyone starting with CEO, CFO, CTO and down! Hate SONOS!

M

Muzzer100

Enthusiast I

After a few weeks almost working properly the latest auto update has totally shafted Sonos again. Drops out randomly, no sound at all even when showing playing. “Hi, I work for Sonos” says no-one at a dinner party anywhere these days. Seriously, you tech bros deserve everything that’s coming for you.

A

Alrichd

Contributor I

Hi - any news of this? My partner has a Oppo A72 and still cannot open the app… It’s been more than 6 months and he cannot use our sound system ! Did anyone get feedback from support with a fix ETA? Thanks!

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Nick_T

Lyricist II

Same issue, Sony Xperia running Android 11. New App has never worked, just hangs at black SONOS screen. I did revert to 16.1 and was ok until this was disabled.
Surely the issue is identified by now ? Or at least a workaround version for those of us who are stuck here?

Airgetlam

What did Sonos Support say, when you called them to discuss it? I’m not an Android user, but my understanding is that both Sonos’ controllers are working on Android, if there are connection issues, it is local. Would love more information about that.

Bruce

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Nick_T

Lyricist II

What did Sonos Support say, when you called them to discuss it? I’m not an Android user, but my understanding is that both Sonos’ controllers are working on Android, if there are connection issues, it is local. Would love more information about that.

I’ve not spoken to an actual person as yet, I had contact with their support bot.. clear cache, update software, restart etc etc. no difference.
The app will sometimes start after some minutes waiting but rarely.
16.1 worked without any issue and would still work now I’m sure if they allowed it.
I don’t think it’s anything to do with connectivity, it works on iphone here and samsung tablet.
Every other app works on the Sony Xperia except Sonos.

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