Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:The app shows a logo... It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does. Black ScreenI've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).Thank you.

Trending Lyricist I

Answered

The new app doesnt work

Forum|Forum|2 years ago
June 10, 2024
57 replies
2905 views

Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:

It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does.

I've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.

What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).

Thank you.

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Best answer by Corry P

Hi @jorge_cab_rod et al

We have identified an issue affecting Android devices running ColorOS or MIUI OS that results in the Sonos app opening to a blank/black screen. We are investigating, but have no ETA for when a resolution might be made available.

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J

jorge_cab_rodAuthor

Trending Lyricist I

@Byronp totally agree

jgatie

Why can’t you just let me use the old app. It worked. The current app does not. It is slow, frequently won’t load content or fails to performs tasks such as setting a timer or adding a song to the queue when requested.

I understand mistakes happen but not allowing users to just revert to what worked seems stubborn and is only further frustrating everyone. Count me as one of your many VERY unsatisfied customer.

They aren’t going to revert to the old app for the very same reason the new app was released in the condition it is. The new app supports the headphones, the old app doesn’t, and the headphones had to be released in order to hit their end of fiscal year sales predictions.

M

mocker

Contributor I

We have the same problem since some months with a Motorola Moto G 5G Plus. Don't know the Android version, but all other phones are working with the Sonos app. Very disturbing.

M

mocker

Contributor I

Android 11 is the version.

G

gregbillington

Contributor I

Cannot add new speaker to my system. When attempting to I get an app update required. Hit the button and I get an open message , hit that button, t takes me back to system page and the sequence is repeated. Still not able yo add the new speaker. Will return and not buy and further devices. Very frustrated.

J

jorge_cab_rodAuthor

Trending Lyricist I

I am very angry and upset; not only has my problem not been solved, but now Sonos is forcing the app to be updated. I managed to get it working using an old version of the app, but since yesterday it tells me I must update it. It is outrageous; I have worked in a digital company (banking) for 5 years and the appreciation and respect we have for our customers in no way resemble the disdain Sonos shows us by having an app that doesn't work and doesn't solve anything. What am I supposed to do with my devices? I have 3 Sonos speakers serving as paperweights. What should I do? Damn it.

Z

Zerki

Lyricist I

Hello everyone.
My app also takes more than two minutes to start. The screen shows Sonos at start-up and after about two minutes I am on the app interface. Then I can use the app. I have a Xiaomi with the MIUI version MIUI-Global 12.5.1 (Android version 11 RKQI.200826.002). Since the error is now obviously known, I hope that it will be fixed soon.

To the Sonos team: Is the problem still being worked on and is there a target date? I would be very happy to receive an answer. Unfortunately, your products are hardly usable like this!

Corry P

Sonos Staff

Hi @Zerki

To the Sonos team: Is the problem still being worked on and is there a target date? I would be very happy to receive an answer. Unfortunately, your products are hardly usable like this!

The ticket for the issue is still open, so it will still be getting worked on, yes, though I have no progress information to share.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

P

PSOBUZZ

Lyricist II

It still doesn't work. It's awful. AVOID Sonos at all costs. Expensive rubbish now. Thanks Sonos for making my expensive equipment useless. Your company should fold you are so bad.

DO NOT BUY SONOS

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LucyInTheSky

Contributor I

I'm so fed up with this nonsense... for all the same reasons that every single other Sonos user is. Reading through this thread, i'd like to try the APK download BUT can you first tell me how to turn off auto updates?

Further, is it possible to roll back to the S1 controller without factory resetting and losing all content (playlists)??

Thanks

Lucy In The Sky

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