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Catching_pixels
Contributor I
May 8, 2024
Answered

system disappearing after app 80.04 update

  • May 8, 2024
  • 81 replies
  • 14331 views

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error. 
 

after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

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    Best answer by Vincen_t

    I had a similar issue following the app update: all my speakers (except the left one of a stereo pair) disappeared from the app…
    I’ve spent close to 3 hours on the phone with various Sonos support engineers: all the speakers were visible on their side, and they had no clue why they were not showing up in the app. We’ve tried absolutely everything, nothing was working. They confirmed it was a bug created by the app update.

    After checking internally, they came back to me few hours ago: only option is to create a new Sonos environment, factory reset each speaker and add them to the new environment… which I did, but it took me almost all day first to try to repair, diagnose with support, and setup everything.

    81 replies

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    Sammy24
    Lyricist III
    May 10, 2024

     

    I think my wifi connection is strong enough, because the moment the system works also without the boost.

    I haven’t tried to put the boost back in

    The question is whether that is still possible at all, think that a conflict will arise again.

    RWPM
    Lyricist III
    May 11, 2024

    This is the reason I wait for Peter Pee to approve updates before I install them...after the 14.12 update mess.

    tttom
    Lyricist I
    May 11, 2024

    Same problem here. I have an older Play:3 and with the new app it keeps disappearing. I’ll start playing music, and then come back to the app while the music is playing and it says there are no devices on the network.

     

    I tried doing a factory reset but I can only get it to work with the speaker connected via ethernet, and when I do that there’s no way in the new app to switch it back to wifi! (because of this issue 

    ) When I try to add the device over wifi the app “finds” it, but then can’t connect to it.

     

    It was a little flaky with the previous version (S2?) but now it’s just unusable.

      Sammy24
      Lyricist III
      May 12, 2024

      This is the reason I wait for Peter Pee to approve updates before I install them...after the 14.12 update mess.

      Who is Peter Pee?

      So I can also wait until he approves.

      RWPM
      Lyricist III
      May 12, 2024

      look for him on YouTube

      Sammy24
      Lyricist III
      May 13, 2024

      look for him on YouTube

      Found him, Thanks!!

      JKDC
      Lyricist I
      May 13, 2024

      Sharing my experience, in case it helps. I had the same problem after the latest update. All devices disappeared except my two roams and all services disappeared. Sonos’ solution was, as others have said, to individually reset each device and add it back (extremely cumbersome if you have many devices). Also, it wasn’t working easily with some of the devices. The Sonos solution then was to connect those via ethernet cable - again, extremely cumbersome and frustrating. After a lot of effort, I got a couple Play 1s connected and then went to the playbar, which was the only device that was connected via ethernet cable. Once that was connected, all the other devices came back online. The services did not - I had to add those one by one. One other thing - for this last update, it just sort of happened on its own. My recollection for other prior updates is that I was prompted to update the system.

      Hope Sonos fixes the app and makes it usable soon! The devices are great. The app, well, sucks.

      Rene9999
      Lyricist I
      May 13, 2024

      I have the same problem after the IOS update. This is only with the updated device. All the other devices IPhone, IPad that are not updated are still working. Also iT seems to be a problem with the app update.

      recceboss
      Lyricist I
      May 13, 2024

      I'm also having lots of problems with my system after this useless update.

      SONOS are very quiet about this pathetic disgusting issue. Terrible customer service

      Is there any way at all to get rid if this update and use the previous version?

       

       

       

        Tant
        Contributor I
        May 13, 2024

        Am having the same issue. System lost after app update. Never been impressed with Sonos. I rue the day I opted for this system. All I want to do is listen to some music but with Sonos it is never simple. Staggered at the amount of time you have to update the system before you can do anything. 

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