Contributor I

Answered

system disappearing after app 80.04 update

Forum|Forum|2 years ago
May 8, 2024
81 replies
14331 views

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.

after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues.

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Best answer by Vincen_t

I had a similar issue following the app update: all my speakers (except the left one of a stereo pair) disappeared from the app…
I’ve spent close to 3 hours on the phone with various Sonos support engineers: all the speakers were visible on their side, and they had no clue why they were not showing up in the app. We’ve tried absolutely everything, nothing was working. They confirmed it was a bug created by the app update.

After checking internally, they came back to me few hours ago: only option is to create a new Sonos environment, factory reset each speaker and add them to the new environment… which I did, but it took me almost all day first to try to repair, diagnose with support, and setup everything.

Show previous replies

A

AmorFati

Enthusiast I

Thousands of customers are having the same issue. Join the lawsuit

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Tant

Contributor I

Thankyou, that is good to know. Let’s hope they roll back soon.

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Geez_ah

Contributor I

Same problem here!!! I changed my router and managed to add my Beam and Play 1’s. Just about to add my Roam, when the App updated. Went through the motions of adding the Roam only for it to disappear!!! Tried about a dozen times before I gave up. 😡😡

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Manders57

Lyricist I

I’m at my wits’ end with the new app. I am only a little tech-savvy and am unable to add my system or get the radio. Every time I try to add my speakers, the product either can’t be seen or something goes wrong and I am asked to try again. I feel like there’s no way out! There is a 55min wait for an adviser on the phone so I am now trying to find out how to return the whole system and find something that will actually work for me.

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Philip.S

Contributor I

Reply to @Harvsh I think the controller app update is a car crash. Having spent my career in software support/maintenance I cannot believe they allowed this new release. It just doesn't work. I've finally got my system up and running again by deleting the updated version and then downloading and installing a legacy version…

https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/sonos-16-1-2-android-apk-download/download/?key=42dddd41d4dc87311fc60164716270acc96dc828

Good luck! And don't forget to disable automatic updates!

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Tant

Contributor I

Does anyone know how to revert to previous iOS version? Lots of places to find the android download but can’t see an iOS one yet.

Would love to sell my system on eBay but after this I fear I would not get much for it

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mattagc

Contributor I

This seems very similar to what I had happen too, but I haven’t gone through the hassle of rebuilding the system yet; it’s currently mostly functional through the Sonos App on my MacBook, so I’m just trying to ride it out until Sonos gets their act together and rolls back this update or gets it fixed.

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AmorFati

Enthusiast I

IOS apps cannot be rolled back

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harvsh

Lyricist I

Reply to @Philip.S I was a software developer for 15 years so I have some idea of what I am doing too.

The update is the First Prize winner for catastrophic updates. As far as I am concerned they have destroyed the system.

Another thing I experience is It seems volume response is very slow when I attempt to change the volume. TuneIn radio seems to be gone, but some of the Favorites I saved are showing under Sonos Favorites. They have a player at bottom of screen and if you want a new source it is on top. I can’t seem to figure out how exactly to get what I want to hear to play because either there is no reaction to Play or no reaction to Stop until the system finally decides to cooperate!

I can not at this time see my own server Music Library with all my music files (on my tablet or phone, but OK on PC which may not be updated as the SONOS icon is still gold). I don’t see any way to use my music library in the apps on devices.

I wrote the CEO about this update and asked if they could give me the previous version back (it seems you have found it and I will give it a try). No reply of course from the CEO.

Whoever is responsible for this update needs to find other employment!

I certainly hope they move themselves on this and either send out a release that fixes the large amount of issues or at least rolls back to the previous fine working version.

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Lemankus

Lyricist II

Sonos needs to fix and test their software.

I can run the existing products from Spotify or from my Windows Sonos app.

Why do they spend so little testing with their app updates?

It shouldn’t be on the public to do Sonos’ testing for them.

For now, I’m just going to uninstall my Android Sonos app until they fix it. The products seem to work fine through other means, so no point in me spending so much time trying to get their failed software to work.

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