Contributor I

Answered

system disappearing after app 80.04 update

Forum|Forum|2 years ago
May 8, 2024
81 replies
14331 views

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.

after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Vincen_t

I had a similar issue following the app update: all my speakers (except the left one of a stereo pair) disappeared from the app…
I’ve spent close to 3 hours on the phone with various Sonos support engineers: all the speakers were visible on their side, and they had no clue why they were not showing up in the app. We’ve tried absolutely everything, nothing was working. They confirmed it was a bug created by the app update.

After checking internally, they came back to me few hours ago: only option is to create a new Sonos environment, factory reset each speaker and add them to the new environment… which I did, but it took me almost all day first to try to repair, diagnose with support, and setup everything.

Show previous replies

C

Catching_pixelsAuthor

Contributor I

I had a similar issue following the app update: all my speakers (except the left one of a stereo pair) disappeared from the app…
I’ve spent close to 3 hours on the phone with various Sonos support engineers: all the speakers were visible on their side, and they had no clue why they were not showing up in the app. We’ve tried absolutely everything, nothing was working. They confirmed it was a bug created by the app update.

After checking internally, they came back to me few hours ago: only option is to create a new Sonos environment, factory reset each speaker and add them to the new environment… which I did, but it took me almost all day first to try to repair, diagnose with support, and setup everything.

Can confirm that restarting router, and factory resetting everything worked for me.

I

It's Me Not You

Lyricist III

A little update, for me with Bluetooth and location on it will find the system, turn them off and it keeps playing music and i can control music start stop vol etc, but i can’t change tracks.

Close the app and restart and it will all vanish again. I get the need for Bluetooth and location etc for system set up, but not every time I open the app to play some music.

The good thing here is I can play music while we wait for a response.

Can the entire community sign up to attend this, we might get an answer?

H

Hero523

Lyricist I

I have the same issues. This is so frustrating. Sonos needs to fix this asap. Who has time to do a factory reset on every single device. I’ve got over 10 devices in my home.

S

Sammy24

Lyricist III

I have the same issues. This is so frustrating. Sonos needs to fix this asap. Who has time to do a factory reset on every single device. I’ve got over 10 devices in my home.

For me the solution was to ‘deactivate’ the Sonos Boost!

After that all my devices where back.

H

harvsh

Lyricist I

My Sonos is about 10 years old. I have never really been thrilled about the updates which several times have meant I had to buy a new device as the OS was no longer supported, instead of keeping the Sonos backwards compatible.

My Sonos was fine yesterday. This morning it is destroyed from the color of the desktop icon on. TuneIn radio does not show. I can not see my own server with the music I have on it. I was able to pick one station when I started Sonos this morning, but now all the stations showing are grayed and I can’t select anything, or basically do anything at all with the Sonos other than play the one station I had selected.

You would think a company with this many years behind them knew what in the world they were doing, but this Update is really a disaster. I hope they make it possible to rollback to previous Sonos version.

It is terrible that both users and support need to spend hours and hours on making the system work after an update. Not smart for anyone to say the least!

M

mr_chompy

Lyricist I

My system disappeared after the update as well. It would be nice if we were given the option to choose when to (or even whether to) install disastrous updates when they’re posted. Just in case any Sonos people feel this is a small handful of isolated instances, that’s not accurate. Higher level, the new update seems to be all pain and no gain. I’m really dreading the next one.

Android over here. On the off chance it helps somebody else, I turned Bluetooth on and then unplugged my Sonos for ~2m. After plugging it back in the system returned and was accessible. No router reset was necessary. Good luck out there.

E

Erwan QUEINNEC

Lyricist III

I did:

-factory reset app

- factory reset boost. Was detected after few seconds and successfully added. But no information in parameters like network connection this is my first concern. I see boost device in sonos info with same IP in my LAN

- factory reset my old play 1. Searching device few minutes... And discover the speaker. Try to add with noise détection then approved temporary wifi then error after few seconds. Application suggest retry and asked me to press button on the Play 1. And after few minutes speaker added! Yeah

- go back to devices list nothing. Restarted application and same empty device list.…

My boost and play 1 is in the same room and used an Android pixel

F

Faraway1

Lyricist I

Come on, Sonos! You can do better! Many of us are affected by this prematurely released ‘update.’

PLEASE give us a roll back option!!

Your customer base is heavily invested in your products, and this app upgrade has left your products useless. Gives motivation to change brands if you can’t get this issue fixed expediently. The lack of communication from Sonos on this debacle is inexcusable.

C

Chameleon_AZ

Lyricist I

I was relieved to discover in this thread that I am not losing my mind, and that SONOS has stuck it to their customers with a non-vetted update.

I finally got some music to play (Pandora) but the screens in the app are weird, my speakers are randomly dropping in and out, and when I open the app it says “Playback Activity - no connected products” but the music is playing on three speakers (out of seven) - WTH? My groups are gone, and I can’t find my list of Pandora playlists anywhere.

I don’t have time nor energy to empty shelves and move furniture to get to all my speakers to reset this system. There is NOTHING wrong with my router, network or device that I use to run my system, these are all problems caused by SONOS to my system that was operating perfectly before this “update.”

These are expensive systems - we all have a lot of money, time and effort invested and SONOS needs to fix this nonsense!!!

A

Alfie13

Lyricist I

I have the same issues. This is so frustrating. Sonos needs to fix this asap. Who has time to do a factory reset on every single device. I’ve got over 10 devices in my home.

For me the solution was to ‘deactivate’ the Sonos Boost!

After that all my devices where back.

Any thoughts on when we can reinstate the Boost ?

Show more replies

Sign up

Login to the community