system disappearing after app 80.04 update

Forum|Forum|2 years ago
May 8, 2024
81 replies
14331 views

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.

after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Vincen_t

I had a similar issue following the app update: all my speakers (except the left one of a stereo pair) disappeared from the app…
I’ve spent close to 3 hours on the phone with various Sonos support engineers: all the speakers were visible on their side, and they had no clue why they were not showing up in the app. We’ve tried absolutely everything, nothing was working. They confirmed it was a bug created by the app update.

After checking internally, they came back to me few hours ago: only option is to create a new Sonos environment, factory reset each speaker and add them to the new environment… which I did, but it took me almost all day first to try to repair, diagnose with support, and setup everything.

Show previous replies

V

Vincen_t

Lyricist II

I tried, as per Sonos support instructions, what you’ve described in your post, but it did not solve the issue

Really, before having to reset, we’ve tried all combinations of operations, diagnosed Sonos speakers and network, without any success

I was ok to wait for another 24 hours for a fix, but Sonos support advised me to reset everything since no fix was expected in a short timeframe.

M

Magnus Molin

Lyricist I

I have the same problem as described above after updating to the 80.00.04 of the app, no speakers are visible anymore.

My wife has the old S2 version of the app on her phone, and in it all speakers are visible and the system is fully functional. When I connect to the system on my phone through the Spotify app instead of using the Sonos app, the system is also fully functional.

I would appreciate if it would be possible to downgrade to the latest S2 version of the app until a version of the new app that actually works is available.

J

Jodsclass

Lyricist I

I’m having the same issue. ios app updated. Was running really slow with delayed inputs. System crashed mid-song and now my whole system is FUBAR. Speakers disappeared from system. Tried adding them & it always fails. Now 6 hours into troubleshooting and everything I try fails. No longer connecting to my wifi, but won't work with Ethernet. These speakers have been running without issue for a few years. New app has killed them. Seriously unimpressed with wasting a whole evening on this half-baked software. Now have a Play1 & Play3 as paperweights

J

johnwa

Lyricist II

Same problems here too. Have boost, sub, 2 playbars, 2 play1 and 1 play3. New app on ipads cannot see anything, although older app on iphones and PC still work as previously. Sounds like a downgrade to the old S2 app would be a necessity.

B

BBkobe87

Lyricist I

This is unbelievable. Same problem here. They expect everyone to have to reset all speakers in the system??

I

It's Me Not You

Lyricist III

Hi All,

I had the same experience as you all, start the app and no system, no services almost blank. I then closed it and quickly reopened it I got the system, but no services so repeat again. This time everything turned up. But If I let the app sleep in the background, just not use my phone for a bit, I needed to do it all again. So not good but at least not a full reset.

This is not a fix but a stop gap if it works, while the cluster F$#@@# is fixed

I have an android phone for what it’s worth