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Corry P
Corry PAnswer
Sonos Staff
Dec 27, 2024 3:27 PM UTC

Hi ​@Yorkyuser 

Sorry - scratch that. There is no need for a diagnostic to be sent.

We are aware of an issue preventing Playbars from accessing Music Library when they have a Sub bonded, and we are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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32 replies

MoPac
MoPac
Headliner III
Dec 21, 2024 5:25 PM UTC

That’s a weird one.  Are both the Sub and whatever your bonding it to both on the same firmware?  Should be 16.5 (build 82.2-59204).

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YorkyuserAuthor
Trending Lyricist I
Dec 21, 2024 5:55 PM UTC

Yes they are

Playbar: Living Room
Serial Number: *************
Sonos OS: S2
Version: 16.5 (build 82259204)
Hardware Version: 1.9.1.10-2.0
Series ID: A100
IP Address: 192.168.1.192
Audio In: Stereo PCM 2.0
WM: 1
OTP: 
---------------------------------
Sub Mini: Sub Mini
Serial Number: ****************
Sonos OS: S2
Version: 16.5 (build 82259204)
Hardware Version: 1.37.1.7-2.1
Series ID: A100
IP Address: 192.168.1.191
WM: 2

 

Moderator edit: removed serial numbers

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Ken_Griffiths
Ken_Griffiths
Dec 21, 2024 6:01 PM UTC

​@Yorkyuser,

Just a suggestion…

Have you tried removing the local library from the unbonded PlayBar and then bonding the Sub to the PlayBar first and then adding the library-path/user-credentials afterwards? 

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YorkyuserAuthor
Trending Lyricist I
Dec 21, 2024 6:04 PM UTC

Nope, will try though.

Even though Sonos support say there is a problem with th emusic libarary on android. Always works on my windows laptop, but that is not a convenient way to control my music

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Ken_Griffiths
Ken_Griffiths
Dec 21, 2024 6:09 PM UTC

Nope, will try though.

Even though Sonos support say there is a problem with th emusic libarary on android. Always works on my windows laptop, but that is not a convenient way to control my music

Are you sure you’re not using an old HTTP library share as mentioned in the attached (put out by Sonos in their App last April)?

HTTP shares are no longer supported by the Sonos ‘mobile’ Apps - you need to use an SMBv2 (or higher) sharing protocol for the library to be accessible via the new App.

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    Ken_Griffiths
    Ken_Griffiths
    Dec 21, 2024 6:16 PM UTC

    ​@Yorkyuser,

    I would suggest/recommend to add the local library back to the setup using the Sonos mobile App only, rather than the desktop App, although the third ‘NAS’ library option can be used too in the desktop App, but definitely don’t use the first two "add a library" options as they’re HTTP and no longer supported in the new mobile Sonos App.

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    YorkyuserAuthor
    Trending Lyricist I
    Dec 21, 2024 6:55 PM UTC

    Thanks for all your suggestions, but I have been through these with Sonos support before and got nowhere. 

    Yes my music is on NAS smbv2.

    After I add the library path, username and pasword, the app spends it’s time adding new content. When it’s finsihed, the library pathname is shown (so the app has recognised the path and added it), but I don’t see it on the main screen under ‘Your Sources’. Remove the Sub Mini and it appears !!

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      Corry P
      Corry P
      Sonos Staff
      Dec 27, 2024 3:22 PM UTC

      Hi ​@Yorkyuser 

      Welcome to the Sonos Community!

      Sorry to hear of this issue you are having with accessing your Music Library on a Playbar when a Sub Mini is bonded to it.

      Could you please recreate the issue and submit a support diagnostic immediately afterwards? Thanks. Please let me know here when you have done so, but please don’t share the number given. Thanks.

       

       

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Corry P
      Corry PAnswer
      Sonos Staff
      Dec 27, 2024 3:27 PM UTC

      Hi ​@Yorkyuser 

      Sorry - scratch that. There is no need for a diagnostic to be sent.

      We are aware of an issue preventing Playbars from accessing Music Library when they have a Sub bonded, and we are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

      I hope this helps.

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        YorkyuserAuthor
        Trending Lyricist I
        Dec 27, 2024 3:33 PM UTC

        That's what I got told when I managed to get phone support, after going through a number of options.

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