Sub mini and music library

Thank you Corry, for trying to be helpful

Chris

I am seeing exactly this issue with my Playbar, Sonos 1 and Sub system.  All on the latest firmware, using SMB2 and my NAS.  I contacted Sonos Support early in December and was told exactly what  ​@Yorkyuser was told.  I later emailed Sonos and got a reply saying that it’s a known issue with no current fix date, so no change/progress there.  It’s extremely frustrating as I guess the music library issues I’ve been having since the May update are related to this problem.  The daft thing is that it isn’t a problem if I use the Windows App with the Sub connected to the system.

If you remove the Sub from the PlayBar, does the local library then work for you? - if not, then you may possibly have a different issue.  One where the sharing protocol may not be correct in your case. Maybe give that a test when you get a moment. If it does work then I guess all is well, apart from waiting for the Sonos fix.

Ken,

Yes removing the sub does work.

I did that a couple of weeks ago, plus ethernet connected my playbar to help sort out some of the other problems.

So now means I have an expensive sub mini not being used.

I recently did consider upgrading to arc ultra (seems to be a good soundbar), but so expensive, and probably means I would have to ditch my play 1's as well. So lots of money again, not really willing to do that as the app for playing own music library is now awful with a lot of the old features missing.

Seems Sonos aren't really interested in the old legacy users, just the ones who use the new generation speakers and Apple.

Hi ​@Yorkyuser 

I am sorry you feel this way, but I am not sure how you came to this conclusion. As stated above, we are aware of the issue and are working to correct it.

An okay - at least you know the fix is down to Sonos. Just thought it worth a check if you perhaps had not checked it out already. Hope it’s fixed for you soon.👍

Yeah the Arc Ultra would mean having to upgrade the surrounds too. So yeah it’s a big step. That’s the sort of thing I’d do if the bigger plan was to maybe use the old Play:1s in other areas of the Home. 

Here’s hoping the local library will be improved too over time. I guess the focus though is geared towards the online streaming services these days.

Only trouble with the streaming services, as good as they may be, they don't have a lot of the music I listen to. I do subscribe to Tidal but rarely use it to be honest.

Same for me as for ​@Yorkyuser, when I remove the Sub, the local library works immediately.  When I add the sub back into the system, music library access fails immediately with “Something went wrong” message.

As Corryp wrote they are working on a fix. So it is recognised as a problem by Sonos.

Guess just to have to wait.

Apologies if I upset you Corryp, just me having a bit of a rant.

Any update on the “fix” at all?  I’ve see there are a few changes at the top of Sonos, but the last app release was in December according to the version on my phone.