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Landground
Contributor I
May 9, 2024
Question

Stuck on ”allow access to local network” in new app. Help!

  • May 9, 2024
  • 52 replies
  • 3010 views

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.

So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……

Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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    52 replies

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    Tracyskinner
    Contributor I
    May 10, 2024

    I think I was one of the first to discover this issue and I was on the phone to technical department for over an hour.  At the time no one else had reported this as an issue so they thought it maybe just my phone… actually relieved to see it’s not. They told up to access Sonos via the web browser which I’ve done but it’s not as easy as the app but at least I can control my speakers 

      gazw50
      Lyricist III
      May 10, 2024

      Sonos any update when this will be resolved

        acssprez
        Lyricist III
        May 10, 2024

         

        Same issue here! Tried to add a new Arc to my existing system. Just a very expensive paperweight. 

        Jooty
        Lyricist III
        May 10, 2024

        Does anyone know how to at least download a previous version of the Sonos app before they messed it up? It would be nice to at least be able to use my speaker while they figure it out.

          Tracyskinner
          Contributor I
          May 10, 2024

          Does anyone know how to at least download a previous version of the Sonos app before they messed it up? It would be nice to at least be able to use my speaker while they figure it out.

          I asked that and they said I can’t … but whether there’s a way that’s ’not official’ I don’t know but I feel sure that someone will know how 

            AAAces24
            Lyricist I
            May 10, 2024

            Just received a set of Sonos Era 100 and same issue. New to Sonos but will be returning for refund. Not a great start and huge disappointment. 

            Bumper
            Bumper
            May 10, 2024

            Just received a set of Sonos Era 100 and same issue. New to Sonos but will be returning for refund. Not a great start and huge disappointment. 

            Check back in a year, this might be fixed by then. 🤣

              LandgroundAuthor
              Contributor I
              May 10, 2024

              Loving this thread. My expensive Sonos speakers have become my most luxurius paperweights ever. Using my Sonos Move on the kids wet drawings. The Amp is now my new footstand. And the Sub we toss around in the garden because why not. Thanks app team at Sonos for all this joy!

               

              Sonos, the exclusive paperweight company. Makin’ bricks since 2002.

                justicc86
                Lyricist I
                May 10, 2024

                I’m having this issue as well iPhone 14 Pro Max. Unable to get though to tech support to troubleshoot the issue as the wait times are over an hour. Luckily I have an iPad that works 

                Neymar11
                Lyricist I
                May 10, 2024

                Fixes issue , might not work for everyone but…

                Delete app , restart phone and wait 5min or so then turn on phone 

                Install app , this is exactly what I did and worked for me . 
                 

                This was done on iPhone 15 

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