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Landground
Contributor I
May 9, 2024
Question

Stuck on ”allow access to local network” in new app. Help!

  • May 9, 2024
  • 52 replies
  • 3010 views

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.

So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……

Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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    52 replies

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    John_259
    Contributor I
    May 9, 2024

    Same issue with my iPhone 14 Pro 🙁

      Da_96
      Lyricist II
      May 9, 2024

      I grabbed an older iPhone and downloaded the new app. Worked perfectly fine. Don’t know why my iphone 13 mini is having issues. 

        J SpaceTime
        Lyricist I
        May 9, 2024

        Heading of an email i received  in the last hour - this thread has been running for over 12 hours

        “The Sonos app is redesigned and better than ever “  very funny (not)

          FLYNN'S LANDING
          Contributor I
          May 9, 2024

          I ALSO HAVE THIS ISSUE!  Just bought a Move 2 and downloaded the new app.  It keeps sending me in circles, telling me to turn on Local Network WHEN IT’S ALREADY ON.
           
          Glad I read this before doing a recommended factory reset...  Sounds like I would have disconnected my entire system!  I’ll be sure never to update this app before having company over.  Sheesh!

            DanielForsmanSE
            Lyricist I
            May 9, 2024

            Have the same issue, iPhone14 Pro. Sat with support for an hour with zero progress. They did not even know what the new app looks like and what options (and not) there are for the user. Quite disappointing. 

              Fdawg2k3
              Lyricist II
              May 9, 2024

              Same issue here, iPhone 14 Pro Max. Was on with Support, took an hour for them to answer from hold and then 10 minutes of troubleshooting everything that I had already done, from reinstalling the app to rebooting the phone to resetting my network. Can’t get past this section even though I’m already connected to the local network. Really sucks.

                Fdawg2k3
                Lyricist II
                May 9, 2024

                I grabbed an older iPhone and downloaded the new app. Worked perfectly fine. Don’t know why my iphone 13 mini is having issues. 

                I was just told on my call with their support team that it’s the 1313 and the 14 iPhones that are having problems

                  Jooty
                  Lyricist III
                  May 9, 2024

                  I am having the same issue with my new Roam I just got today, how terribly disappointing this is with my first Sonos products. I am considering returning this item if its going to be so problematic, they’re certainly not inexpensive.

                    Atomic Wammack
                    Lyricist I
                    May 9, 2024

                    Also stuck in the “local network access” loop, after downloading the new app on my iPhone XR. Also waiting on hold for 400 years for technical support.

                      Imasucker
                      Lyricist I
                      May 10, 2024

                      I am also getting the recursive loop on allowing local access. Have to call in the am and get a tech. I deleted the app and now lost all control to all devices. Pain in the bum.

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