Contributor I

Answered

Still having App Problems

Forum|Forum|2 years ago
July 6, 2024
27 replies
1076 views

So, it has been months since the upgrades, but with several mini updates. I am still having problems with sonos app and just want to check if this is common to others.

App remains laggy.

Volume controls are haphazard....master volume control does not work as expected...I have to use the manual controls on each speaker to get to the desired volume.

Almost everytime i switch apps and go back to Sonos, it does not find the connected system and often takes as long as 3 minutes before it 'finds' the system and reconnects.

These just makes the system unusable. I have 12 or so speakers and have been using sonos for over 15 years yet, this last few months have been my worst experience with the sonos.

It is almost unusable....Defo not buying any more and seriously considering selling these and moving to something else.

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Best answer by goeatwhatever

I am having the same issue. Volume control sketchy at best. App does not initially find speakers when turned on. The app is pretty much useless. The computer web browser version works fine. So clearly the app is the issue. It takes Sonos too long to resolve these problems.

Show previous replies

A

Away

Lyricist I

The App still doesn’t work. Please go back to the previous version which worked perfectly well. You have damaged your brand.

Ken_Griffiths

The App still doesn’t work. Please go back to the previous version which worked perfectly well. You have damaged your brand.

Just to add that’s actually not the case for everyone - it’s working okay here for my Home Sonos System, but if you perhaps can’t get it to work with your Sonos products, then it maybe best to reproduce the issues you are seeing and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

press250

Prodigy III

I hear that Mdns issues can also arise out of a buggy POS app. This is usually the case when a company releases a buggy AF app and then takes months to fix it. Just guessing though.

You’re not being fair, @Bumper, placing all the blame on the buggy app.

There’s also the buggy firmware.

Bumper

I hear that Mdns issues can also arise out of a buggy POS app. This is usually the case when a company releases a buggy AF app and then takes months to fix it. Just guessing though.

You’re not being fair, @Bumper, placing all the blame on the buggy app.

There’s also the buggy firmware.

🤣🤣🤣🤣 that’s so true.

inopinatus

Prominent Collaborator I

My Sonos system is essentially bricked. It can no longer play music from any streaming service.

That’s on top of the UX catastrophe of the new app, with its laggy controls, its low-relevancy search, and the appalling way it wastes smartphone screen real estate.

This is how Sonos dies.

uncooked meat prior to state vector collapse

Ken_Griffiths

My Sonos system is essentially bricked. It can no longer play music from any streaming service.

That’s on top of the UX catastrophe of the new app, with its laggy controls, its low-relevancy search, and the appalling way it wastes smartphone screen real estate.

This is how Sonos dies.

If you haven’t spoken to Sonos Support Staff about the matter already then (if practicable) reproduce the issue/grab some screenshots and if possible submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and go onto contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

C

CyViperAuthor

Contributor I

My Sonos system is essentially bricked. It can no longer play music from any streaming service.

That’s on top of the UX catastrophe of the new app, with its laggy controls, its low-relevancy search, and the appalling way it wastes smartphone screen real estate.

This is how Sonos dies.

If you haven’t spoken to Sonos Support Staff about the matter already then (if practicable) reproduce the issue/grab some screenshots and if possible submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and go onto contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Users should not have to spend so much time to find 'fixes'. The product worked perfectly before the App was updated. Since the update, my user experience has - as we say in the UK - gone to pots.

I now rarely want to use my sonos systems....and when I do, it is a hugely frustrating experience. Most people says it works well over a laptop, but I don't want to use a laptop...I want to use my mobile device. Or bring back the CR01 controller that sonos unceremoniously, and without warning, bricked some years ago (still annoyed about that - CR01 cost me about £250)

I am not sure how I can send sonos screen shots of a laggy performance, delayed volume controls, regular 'dropping' of speakers (midplay) etc. These are all irritating glitches and I had none of these problems prior to the update.

To be honest, I am more miffed the silence and apparent lack of acknowledgement from the company. My 15 speakers was a considerable investment in the brand...and the pleasure I used to derive from using it is all gone.

😡😡😤😤😠😠😠😠🤬🤬🤬🤬😤😤😠

Ken_Griffiths

My Sonos system is essentially bricked. It can no longer play music from any streaming service.

That’s on top of the UX catastrophe of the new app, with its laggy controls, its low-relevancy search, and the appalling way it wastes smartphone screen real estate.

This is how Sonos dies.

If you haven’t spoken to Sonos Support Staff about the matter already then (if practicable) reproduce the issue/grab some screenshots and if possible submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and go onto contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Users should not have to spend so much time to find 'fixes'. The product worked perfectly before the App was updated. Since the update, my user experience has - as we say in the UK - gone to pots.

I now rarely want to use my sonos systems....and when I do, it is a hugely frustrating experience. Most people says it works well over a laptop, but I don't want to use a laptop...I want to use my mobile device. Or bring back the CR01 controller that sonos unceremoniously, and without warning, bricked some years ago (still annoyed about that - CR01 cost me about £250)

I am not sure how I can send sonos screen shots of a laggy performance, delayed volume controls, regular 'dropping' of speakers (midplay) etc. These are all irritating glitches and I had none of these problems prior to the update.

To be honest, I am more miffed the silence and apparent lack of acknowledgement from the company. My 15 speakers was a considerable investment in the brand...and the pleasure I used to derive from using it is all gone.

😡😡😤😤😠😠😠😠🤬🤬🤬🤬😤😤😠

I’m in the UK too, the App seems to be working here okay, not that it fixes your issue I guess. See attached.

It might be something local to you and your setup, but probably best, when you do have the time, to maybe give the UK Sonos Support Team a call on 0800 026 1526

Hope you get it sorted. 👍

inopinatus

Prominent Collaborator I

My Sonos system is essentially bricked. It can no longer play music from any streaming service.

That’s on top of the UX catastrophe of the new app, with its laggy controls, its low-relevancy search, and the appalling way it wastes smartphone screen real estate.

This is how Sonos dies.

If you haven’t spoken to Sonos Support Staff about the matter already then (if practicable) reproduce the issue/grab some screenshots and if possible submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and go onto contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Imagine having a device that interacts with your network at layer 2 but you can’t configure the parameters or see anything but the most rudimentary diagnostic information.

I really don’t have time to deal with their half-baked STP & SSDP/mDNS s*** all over again. This reminds me of when they broke IGMP a few years ago and the release notes said “* Bug fixes”. Or when they eviscerated what information could be obtained on the port 1400 service.

Rather than sit on hold with the mediocrity police I have un-retired an old FE switch and a previous generation wifi bridge, and shunted all the Sonos players into their own isolated broadcast domain, hanging off a spare router port as a separately numbered & routed segment. And re-enabled a recently retired smartphone & tablet to join the SSID for the controller role; seems I was right not to trade them in.

Well, I now have a stable topology, it works again. And much later this year, when I have some free time, I will fire up wireshark to see what’s changed in the discovery and control plane protocols and figure out how & what to proxy/forward across the router in hope of controlling it from my regular devices once more.

I can see why The Wirecutter has dropped their recommendation of Sonos. You shouldn’t need my experience level and big pile of spare electronic equipment to make it work in nontrivial environments, and it’s downright obnoxious (and always has been) that they supply a device that wants to participate in network protocols, and has an application protocol doing complex multicast/broadcast discovery, but comes with a hard-coded fisher-price configuration and almost no further configurability or diagnostics or protocol documentation.

Moderator Note: Modified in accordance with the Community Code of Conduct.

uncooked meat prior to state vector collapse

Ken_Griffiths

@inopinatus,

Well glad to hear you now have things working again. In my own use-case the new Sonos App update on May 7th did not upset my own Sonos system as much as it did yours, by all accounts, but proved to be ‘business as usual’ - albeit with the missing features that are now being restored to the App.

Anyhow, it sounds like you have a temporary solution and the knowledge to sort things in the longer term too, when you find the time and inclination to perhaps sort it.

So hope all remains well for you and your setup there.👍

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