Contributor I

Answered

Still having App Problems

Forum|Forum|2 years ago
July 6, 2024
27 replies
1076 views

So, it has been months since the upgrades, but with several mini updates. I am still having problems with sonos app and just want to check if this is common to others.

App remains laggy.

Volume controls are haphazard....master volume control does not work as expected...I have to use the manual controls on each speaker to get to the desired volume.

Almost everytime i switch apps and go back to Sonos, it does not find the connected system and often takes as long as 3 minutes before it 'finds' the system and reconnects.

These just makes the system unusable. I have 12 or so speakers and have been using sonos for over 15 years yet, this last few months have been my worst experience with the sonos.

It is almost unusable....Defo not buying any more and seriously considering selling these and moving to something else.

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Best answer by goeatwhatever

I am having the same issue. Volume control sketchy at best. App does not initially find speakers when turned on. The app is pretty much useless. The computer web browser version works fine. So clearly the app is the issue. It takes Sonos too long to resolve these problems.

Show previous replies

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RacDel

Trending Lyricist I

My Sonos system stopped functioning the DAY the New App installed. It is a total joke. My long curated list of playlists from SPOTIFY is gone, my NAS drive cannot be connected. Every time I log in to that JOKE that Sonos refers to as its APP, I must manually reconnect all of my eight speakers electronically to make the system work at all, to enjoy any music on a weekend morning. Some technology companies have life support that will connect and diagnose problems directly, but SONOS technicians are evidently unable or unwilling to do this.

Yesterday I uninstalled the App and Reinstalled it, unplugged all my speakers throughout the house and left them unplugged for a full shutdown and then plugged them back in progressively hoping for a full rebuild (I did that a few times to refresh the system back in the dimly remembered times when it was actually working!) But still, the new App cannot seem to install or remember anything at all, I have only a handful of remembered albums after nearly 2.5 months of this total FAILURE on my system.

Total SILENCE from the Failed SONOS company on their inability to repair this technological failure, and the accompanying massive failure of customer service it represents. Meanwhile, as if nothing has happened, I get the cheery new emails hustling their latest Headphones! What goddam PLANET are these people living on?

Michael Utvich, Former Sonos Customer

Hi @MUTVICH,

Theres not enough information in your post to do a full diagnosis of the problems you’re seeing, but it sounds like your setup is having some mDNS device discovery issues and/or some form of network interference so perhaps start with this link:

https://support.sonos.com/s/article/3286

Sometimes mDNS discovery issues can arise from misconfigured settings on your router, or things running on your mobile controller device arising from some recent changes to the Sonos App.

it can sometimes be simple things like Apps/software running on the mobile ‘controller’ device that interfere with ‘device discovery’ Examples to perhaps consider are…

VPN Client
Firewall software
Antivirus software
WiFi Calling/Dial assist
Private network address (MAC address spoofing)
Mobile data enabled for the Sonos App

So if relevant, consider temporarily disabling these features, even if just to see if that may fix your device ‘discovery’ issue.

In your post aswell, you mention playing locally held music tracks, which I presume are from files/folders shared over your network. The new Sonos App will only play such library files if the folder is now being shared using the SMBv2 (or higher) sharing protocol. The previous App prior to early May, did play tracks using either SMBv1 or HTTP shares, but note these shares are no longer supported. So if that’s relevant to your local setup, then you may need to address those sharing issues. See this Sonos Support link:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

If you do find your issues persist despite the things outlined above, it maybe best to reproduce the issues mentioned and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Sonos Staff can perhaps suggest to help you resolve the matter.

Tried all of this. Then called “support”, wait time over 1 hour. Went to the chatbot, wait time over 30 minutes.

Hellfire, my system won’t even submit a diagnostics report to sonos. And “Support” tells me that this is because I have an unsupported “extender” in my mesh. That “extender” is a sonos Boost. FFS.

incompetent. Rude. It is a *you* problem. Gaslit.

Ken_Griffiths

It’s clear you’ve not been able to resolve the issue and presumably where you are there’s no ‘call back’ service from Sonos, by all accounts - What you could maybe try in the meantime, is moving your setup to ‘Wireless Mode’ and see how that holds up for you. Here’s are two links explaining how to switchover, if you perhaps want to give that a try. If not, then you maybe best to call Sonos Support again at a much quieter period. I really hope the links below assist…

Choosing between wired and wireless mode (for info only):

https://support.sonos.com/en-us/article/choose-between-a-wireless-and-wired-sonos-setup

Switching Sonos from wired to wireless mode (2nd section of document):

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

S

souixa

Lyricist I

I feel the same way -- I have 14 components and feel like I now have expensive paperweights:

After moving I can’t get many speakers to reset and join my new network
If I can get them into the network, I can’t add them to the soundar (I have 3, expensive Subs and can only get one associated with a soundbar, I have 4 satellites and can connect only 1). The only components that work reliably are my soundbars because they’re connected to the TVs via HDMI.
The speakers I did get online and set up for various rooms, suddenly lost the configuration recently and now everything is organized in one room and some are missing again
Lately I can’t control the volume using the TV remote, I have to use the app (which sucks for my guests if I’m not in the room).
The app is poorly designed, there’s too much emphasis on perks and not enough on the core functions (manage a room configuration and switch between TV and music apps)

And how do you roll out a buggy app and now roll it back once the problems are discovered? Didn’t Sonos think to roll out the new app incrementally until the bugs got worked out (that’s engineering 101).

If I didn’t have thousands of dollars of Sonos equipment, I’d use something else.

Ken_Griffiths

@souixa,

Have you contacted Sonos Support about the issues you are seeing to make them aware? If not, here is the link to contact them…

https://support.sonos.com/s/contact

Ken_Griffiths

@RacDel,

I would perhaps keep trying to get through to Sonos Support via the phone number provided in the link in my earlier post as the Staff likely have the necessary tools to help you identify where the issues may lie with what sounds like an mDNS discovery issue across your LAN (that’s just my guess of course) but it’s certainly easier to resolve if you can get through to their Staff. I’d just keep trying when you have the time, there’s bound to be some quiet periods hopefully that will allow you to make contact. 🤞

A

ametatr

Lyricist I

The new app has my sonos system obviously outdated. Connection issues. Volume control issues. Library issues. Thank g for apple air play. I always knew I should have stuck with a wired system. Sonos was great for 15 years but now I feel like an old man trying to control my wireless system that has been pretty much straight forward for years. Too bad my next upgrade to Sonos speakers now in question. Must have a dozen Sonos speakers and one phone upgrade renders the system clunky and in operable.

long time Sonos purchasing fan disappointed.

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souixa

Lyricist I

Things are going from bad to worse.

I have about 15 components in 4 rooms. About a month ago the room designations got consolidated into one and I can’t find a way to create new rooms. In that time, I’ve been able to only connect 2 my 2 Beams, an Arc and one Move.

Can things go from bad to worse? Yes! When I turned on my TVs this morning, none of the Sonos work...not even the soundbars that are connected via HDMI.

What I feared over the last few weeks has come to pass -- I now have 15 components which are reduced to almost $20000 in paperweights.

Smh!

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