Spotify skips to next song or stops playing, other sources work just fine meanwhile

Just throwing my name in the hat as well. Sonos user for years and no issues (still) with services other than Spotify. Spotify cuts out and skips tracks intermittently and it’s frustrating. Other services continue to play fine, so I too think this lies deeper with Spotify. Please do something! 

I am having the same skipping issue while playing Spotify from the Sonos app that started all of a sudden a few months ago. It would skip in the middle of a song and then skip the next track as well. I have a 15-song playlist that I use as an alarm everyday and the same songs skips. Here’s the pattern:

Song 1 - ok
Song 2 - ok
Song 3 - ok
Song 4 - skips whole track
Song 5 - ok
Song 6 - skips in middle
Song 7 - skips whole track
Song 8 - ok
Song 9 - ok
Song 10 - skips in middle
Song 11 - skips whole track
Song 12 - ok
Song 13 - skips in middle
Song 14 - skips whole track
Song 15 - ok

This problem occurs for any playlist and radio stations that I listen to from Spotify via the Sonos app although I don’t think it’s the same pattern of song skips as above. However, everything plays perfectly when playing directly from either the Spotify iOS app or Spotify desktop app via Spotify Connect to my speakers. Playing other music services from the Sonos app work fine too so it’s just a specific problem of Spotify from the Sonos app.

I have several speakers that are connected to ethernet directly and am using SonosNet. Nothing has changed with my network and everything has been working perfectly for a few years until a few months ago. I was hoping the new S2 app release was going to fix this issue but the issue still occurs.

I have the same problem with sonos/spotify and many other people i know. Im thinking aboit selling my system as its been going on for so long 

• What devices do you have?

3 sonos1

1 sonos5

1 sub

1 soundbar

• Has anything changed on the network?

No

• Which service(s) are you trying to listen to?

Spotify, saved to device or streaming is the same 

• Is the behaviour always the same?

Yes. Skips every now and then.

• Can you recreate it with ease, or is it random?

Random, but regular. Most of the time it just a skip a song in the middle of it, but sometimes it just stops playing. Happens several times per day

diagnostic: 1533096031

Hello

Im also experiencing this issue with Spotify.

Diagnostics submitted: 629512704 and 1524953219

(second one immediately after a skip)

Interestingly, I don’t get the issue if I use Spotify as the interface and Airplay/Share to Sonos. It only occurred when I use the Sonos interface to search and initiate Spotify playback.
 

Have waited for this issue to happen again before submitting the answers below together with the diagnostics:

• What devices do you have?
  • 1 x Playbar, 1 x Sub, 1 x Beam, 4 x Play:1, 1 x Play:3, 4 x One, 1 x One SL (on SonosNet)
• Has anything changed on the network?
  • No
• Which service(s) are you trying to listen to?
  • Spotify through the Sonos App (iOS and Mac)
• Is the behaviour always the same?
  • Yes, song skips in middle and skips the song after as well
• Can you recreate it with ease, or is it random?
  • It usually happens on the 6th song played on any playlist but it also happens randomly and often after that
• Diagnostics Number
  • 786680544

Have to admit I am relived to find this thread. If only so I know I am not going crazy. This problem started for me immediately after switching to S2 and now happens so frequently that it’s making my expensive Sonos set-up nearly useless. Have been a loyal customer of Sonos and Spotify for years and years. This problem is depressing. 
 

i switch router channels and rebooted all components of my set-up. Uninstalled and re-installed apps. Still happening. A real bummer.

Same story with me as many others here.  Have been streaming via Spotify for over a year, and sometime around a month or two started having the skipping songs issue.  I haven’t changed a thing on my network for over a year as well.

Got curious today and went in to the Spotify app, started a playlist and told it to play on one of my Sonos units and no skipping at all.  Can’t see how this is network related, the issue exists when playing a Spotify playlist from the Sonos app, but does not exist when playing from the Spotify app both times listening on the same piece of Sonos equipment.  

I am having the same issue with Spotify titles skipped. Other sources work fine, although I am using mostly Spotify and TuneIn. I also have the feeling that it is always the same tracks getting skipped. No recent changes in my setup either and one speaker connected via Ethernet to router. Diagnostic data submitted: 335506190

Same thing happening to me. Skipping randomly on songs, sometimes it will jump several songs ahead on the queue. It does it multiple times on each listening session.
DIAGNOSTIC CONFIRMATION NUMBER:
1344262772

• What devices do you have?
  2 Play 1s, 1 Play 3 (1st gen), 2 Play 5 (1st gen), 1 Connect, Bridge. 
   
• Has anything changed on the network?
  No. I talked to service provider and they checked and optimized things on their end. WIFI is on channel 1 & Bridge is on channel 11
• Which service(s) are you trying to listen to?
  Spotify. 
• Is the behaviour always the same?
  yes, but not predicable. It skips partway through a song or will just skip ahead on the queue, sometimes multiple songs ahead. 
• Can you recreate it with ease, or is it random?
  Random

Adding my name to this issue. It’s been going on for a few months now. This always happens when playing an album on Spotify from start to finish. It will start skipping songs around track 5 or 6. I’ve tried changing wifi channels, and also moving my Sonos system from wireless to SonosConnect — both with no positive results. This only happens on Spotify. I’ve tried to recreate the same situation on Amazon Music, and the albums play from beginning to end without any issues. Sorry, do not have a diagnostics report to attach this moment, but can the next time it happens (needless to say, have only been using Amazon Music for now)

• What devices do you have? 
  4 Play:1, 1 Play:3 (First gen); 1 Play:5 (First gen)
   
• Has anything changed on the network? 
  No. I changed my wifi channel to try and better the situation and did not have an effect. Also switched from wireless connection to SonosConnect with no effect either.
   
• Which service(s) are you trying to listen to? 
  Spotify
   
• Is the behaviour always the same? 
  Yes. This specific behavior happens when playing an album from start to finish. The song skipping typically starts around track 5 or 6, will skip 2 songs, then continue playing. Then the same situation will happens again around track 11-12. 
   
• Can you recreate it with ease, or is it random?
  Recreate it probably 95% of them time. This always happens when playing an album from start to finish, and only happens on Spotify. I’ve tried to recreate the issue while listening to the same album on Amazon Music, but it does not skip and the album plays all the way through.