Spotify skips to next song or stops playing, other sources work just fine meanwhile

Spotify song skipping issues here too. Very frustrating. Diagnostic - 814133773

Chiming in to offer my perspective on the issue at hand.  I can certainly appreciate John G’s attempts to help as an IT professional myself… However… there is definitely something wrong with the Sonos app and streaming Spotify.  I am a longtime amazon music subscriber (still am) while recently also subscribing to Spotify to test it out and potentially switch over.  This is the annoying issue I immediately noticed after having ZERO issues with Amazon music for years…  Jamanda posted back on the previous page and included a screen capture which shows the connection to Spotify being lost.  I’ve also seen another one where a song gets skipped completely which indicates the song is not encoded properly…  Odd since I can go back and play the song.  As others have suggested piping the sound directly from the Spotify app works perfectly however this is not preferable as you lose the Sonos playback features.

So before everyone goes ripping through their network trying to find issues which don’t exist I’d say keep the pressure on Sonos!

The same Sonos player software is being used for both your streams. In fact, the only difference in the two is what server they’re getting the source data from. Amazon’s servers versus Spotify’s servers. Not sure why you think additional pressure on Sonos will change Spotify’s willingness to address the issues on the Spotify servers.
 

And yes, I’m pretty sure Spotify uses different servers to feed different streaming sources, so the server that feeds other sources is likely not the same that Spotify has told Sonos to get the stream from. 

Problem still here with Sonos S2!! Just unbelievable. Weeks (months?) now that it’s there, and nobody from Spotify and/or Sonos do anything to fix this!!??

We pay a subscription to Spotify, we have bought expensive Sonos devices, and nobody there can fix this!?

How long do we still have to wait? Is there a little hope that it will be fixed at one time? Or should we prepare to use YouTube Music or Amazon with Bose devices instead?

<very angry customer>

I don't know what it will take for this to be resolved.  There is very clearly a problem with the Sonos/Spotify relationship. Every Sonos support agent asks users to go through the same steps and they then disappear into the thread to be replaced by more customers reporting the same issue in the thread or a new one altogether.

My niece said last night to me out of the blue how much she hates her Sonos. I asked her why and she just said it never plays hers songs all the way through.  She just has a Sonos One connected to her router with a cable. I've told her to use the Spotify app instead and see how it goes.

@Airgetlam, wherever the issue actually lies, surely you don't really think ‘applying pressure to Sonos’, should have no effect - and how do you know the issue is with Spotify's servers?  Do you really know how the link works and that Spotify have separate servers just for Sonos?  That would surprise me as who pays and what's the benefit of maintaining the same things twice for that purpose?  Or are they all just assumptions to prove the narrative that it can’t be Sonos’ fault?

I think Spotify actually uses Google Cloud? We don't really ‘know' (well I don't) how the Sonos ecosystem actually asks for a track, what it does with it etc.

I see no harm at all in users raising the issues here - but equally no harm at all in raising it to Spotify too - otherwise they could both be the loser..

I’ve recently started to experience this issue (over past couple of weeks) just affecting Spotify where songs skip on a regular basis. Not convinced its a network issues as I can listen to the radio on the same speakers with no issues at all.

Latest diagnostic is 1744218489. Also found some errors in the log:

Wednesday, 10 June 2020 - 1:24 PM Greenwich Mean Time : Dublin, London
Unable to play 'Don't Look Back in Anger' - the song is not encoded correctly.

Wednesday, 10 June 2020 - 1:30 PM Greenwich Mean Time : Dublin, London
Unable to play 'Some Might Say' - the connection to Spotify was lost.

Wednesday, 10 June 2020 - 1:40 PM Greenwich Mean Time : Dublin, London
Unable to play 'Bubbly' - the song is not encoded correctly.

Wednesday, 10 June 2020 - 1:43 PM Greenwich Mean Time : Dublin, London
Unable to play 'Empire State of Mind (Part II) Broken Down' - the connection to Spotify was lost.

I should note that one of the speakers I’m using in hard wired to the router and the internet connection is stable. As a say other music sources are completely stable.

My Sonos does the same skipping songs after I changed my Wifi setup. I went from a single router to a Google Mesh setup.
So I would think it has something to do wifi setup. Maybe the Mesh refreshes every once in a while or changes channels and that gets picked up by Sonos as a “Next song” message. I’m not sure. Because also it sometimes just mutes the sound for 10-15 seconds and then picks up again. 

I’m having same issues.  Everything was fine with a slow speed internet but when I upgraded to Verizon Fios, nothing but skipping when I play Spotify.  I have a playbar, 4 ones, 1 three and 1 five.  Lengthy waits also getting on my nerves to try to resolve this. Diagnostic #8343284570. I will NOT be spending any money on new Sonos products until this is resolved.  

This is still happening to me, tried resetting everything. Rebooting the router. Signed out of Spotify on everything and re-setup, and still skips one or two songs, mid song. 
Now on top of this, because I have Sonos play 1 and play 3, I have a version of Sonos app that’s not going to be updated (S1). Just bought a beam so maybe get limited functionality. 

Think Sonos have overestimated brand loyalty - i will be switching to new equipment soon if things like this aren’t sorted out.

I have this same issue for some weeks now and I did contact Sonos support several times about this. Last week, they told me it was a known issue and they were working on it.

I’m not sure it is Sonos to blame. I’m considering switching away from Spotify to Deezer.