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Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

  • April 25, 2018
  • 269 replies
  • 49355 views
The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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    Best answer by Edward R
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.

    269 replies

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    Jamanda
    Lyricist II
    May 19, 2020

    Hi @John G ,

    Appreciate the mass response. 

    My setup means I may be an easy, simple case study for this. I’ve also just done testing and replicated the error too, with images.

    Setup:

    • After the initial issue, I googled it, and followed the Best Answer steps here. I reset and reconnected my Wifi, all Sonos speakers, and gave all three of my wireless SONOS One SLs static IP addresses as it said. It did not help.
    • I DON’T use a Wifi mesh, I use a combined modem/router, 70mb internet, within 5 meters to all speakers.
    • I DON’T use Enterprise grade network equipment.
    • Prior diagnostics after song skips (Sonos app playing Spotify): #1308531946 , #1081712937 & #1419116587.


    Troubleshooting/ Error Recreation, 19th May:
    I’ve just done the same as user @storebatfar did this morning.

    Test #1: Spotify native app (iOS), set the devices to play through my Sonos speakers.
    Time: 40 minutes
    Result: Perfect playback, no errors. Stopped testing at 40 minutes.
    Diagnostic:     815137387

    Test #2: Sonos native app (iOS), playing the same Spotify playlist as Test #1.
    Time: 15 mins into playback the     error occurred.
    Result: Skipped from song e.g 1 to song 3. Error message appears (see screenshot)
    Diagnostic:     941999732

     

    I recorded my Sonos Controller screen in realtime. I have added screenshots of the error happening.

    Song ‘1’ = Mess. 
    Song ‘2’ = People Ain’t No Good. 
    Song ‘3’ = Flight of Fancy

     

     


     

      MaxAV8R
      Lyricist II
      May 19, 2020

      Having the same issue. Random skipping of 1 or more tracks often mid-track. Tried different channels. Hasn’t made much of a difference. 
      diagnostics ID 253805899

      adionortega
      Contributor I
      May 19, 2020

      Hi,

      So I have the same problem than everyone here, with my spotify stopping now and then and switching to the next song.

       

      • What devices do you have? Sonos Play:1 and :5 and a Brifge (which I disconnected as a test to no avail)
      • Has anything changed on the network? No.
      • Which service(s) are you trying to listen to? Spotify
      • Is the behaviour always the same? Yes, connection was lost
      • Can you recreate it with ease, or is it random? No, random

      Confirmation number 1796105774

      Anonymous
      May 19, 2020

      @Jamanda @MaxAV8R @adionortega Thank you for the follow up information and diagnostic reports. @Jamanda I would advise that you test while one of our products are wired to the router for Sonosnet. We are still seeing performance issues for Sonos on your wifi network with underflow errors. You may want to speak with your Internet Service Provider (ISP) about this, as well as, have you gathered your network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). When you do wire one product into the router then power re-boot the other Sonos units for 15 seconds so they re-boot into Sonosnet for testing. if you are still having the issue I would recommend that you call in and speak with our agents along with a diagnostic report number while testing it in Sonosnet and your topology information.

      @MaxAV8R and @adionortega I would advised that you please attempt the steps provided in the Best Answer, as well as from my recent post as your diagnostic reports are showing the same underflow errors but with no re-booting being completed. After you have completed those steps and gathered your network topology I would advise that you call in as well if the issues are still ongoing after the testing steps.

      Airgetlam
      Airgetlam
      May 19, 2020

      As far as I am aware, starting the stream from within the Spotify app uses a different server than starting it from within the Sonos app. So it’s entirely possible the issue is at the server side, which is owned by Spotify. All Sonos does is point to the server stream that Spotify built in to the interface. 

      Bruce
        mlogic
        mlogic
        Contributor I
        May 19, 2020

        I am getting the same problem, tracks skipping, stopping and also volume control isn't sync across.

        WIFI around the home.

        https://www.zipshare.com/download/eyJhcmNoaXZlSWQiOiIyYzc4Mzk4OC03YjlhLTQ1ZWYtOGJiNi0wNDExNzE2Yjg4ODkiLCJlbWFpbCI6Im10aW50QG91dGxvb2suY29tIn0=

         

         

         

        mlogic
        mlogic
        Contributor I
        May 19, 2020

        I am getting the same problem, tracks skipping, stopping and also volume control isn't sync across.

        WIFI around the home.

        https://www.zipshare.com/download/eyJhcmNoaXZlSWQiOiIyYzc4Mzk4OC03YjlhLTQ1ZWYtOGJiNi0wNDExNzE2Yjg4ODkiLCJlbWFpbCI6Im10aW50QG91dGxvb2suY29tIn0=

        diag summited - Your confirmation number is: 2081387114.

         

         

        Gwenddoleu
        Gwenddoleu
        Enthusiast I
        May 20, 2020

        I will do these steps, however I can tell you, that if I start playback from the Spotify app and set to play through my Sonos devices, everything works perfectly. If I start the exact same playlist through the Sonos app, the skipping issue starts.

         

        Something must be wrong in the Sonos app, when playing Spotify. 

         

         

        This! EXACTLY!

        I’m almost sure that the problem doesn’t come from our wifi, systems, or anything else. The problem is either with Spotify way of streaming or Sonos app. There wasn’t any problem and suddenly since some days it occurs… So please don’t tell us to check our installation when there is 99% chance the bug is related to Sonos app or way of streaming or I don’t know what else that shouldn’t concern us...

        And soon there is the big new update with Sonos software… Perhaps it’s only chance, but I suspect something. I hope we won’t have to wait the Sonos update in June to have this problem fixed!

         

        Thank’s!

          Jamanda
          Lyricist II
          May 20, 2020

          We all seem to have started to experience the specific skipping issue within a very recent timeframe. So it’s likely not interference from all of our separate WiFi’s, all simultaneously… it’s likely a Spotify or Sonos app/server issue that they need to acknowledge and then rectify.
           

          My WiFi has been the same for 5 months. Perfectly stable, strong connection. I’ve only had issues since last week. Therefore the underflow errors were probably always present and have had no real-world effect on my Sonos’ performance at all, as I would have noticed their impact ages ago.
           

          If there is a way to escalate the issue internally, whilst we all troubleshoot, can you do that @John G ?

            Carrow1
            Lyricist III
            May 20, 2020

            Will upgrading from 1st gen play 5 to 2nd gen fix this ?

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