Contributor I

Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

Forum|Forum|8 years ago
April 25, 2018
269 replies
49354 views

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Edward R

We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

What devices do you have?
Has anything changed on the network?
Which service(s) are you trying to listen to?
Is the behaviour always the same?
Can you recreate it with ease, or is it random?

Be sure to include the a diagnostics confirmation number, too.

Show previous replies

L

LukasOnTheRun

Lyricist II

Same issue here recently. When streaming Music on Spotify via the SONOS App on iOS, Songs randomly skip to the next song in the middle of the song.

I do have a Playbar, a Sub and two One SL

Diagnostics confirmation number 1002688233

L

LukasOnTheRun

Lyricist II

Same issue here recently. When streaming Music on Spotify via the SONOS App on iOS, Songs randomly skip to the next song in the middle of the song.

I do have a Playbar, a Sub and two One SL

Diagnostics confirmation number 1002688233

So have been playing with it for a while…

Started playing a playlist and following happened:

skipped in the middle of song 2 to song 4 of the playlist: Diagnostics number 295796789 & 1204798310
skipped in the middle of song 6 to song 8 of the playlist: Diagnostic number 660836147, 1476917138, & 2043341486

It’s getting pretty annoying.

J

Jamanda

Lyricist II

Hi, exact same issue as LukasOnTheRun. Started this week. I have 3x SONOS ONE Gen 2 SL’s.

When streaming Music on Spotify via the SONOS App on iOS 13.4.1, songs randomly skip to the 2nd song ahead, in the middle of the current song. E.g: 1st song skips to 3rd song.

I ran a diagnostic as soon as it happened, just now. Confirmation # 1308531946

I even tried unplugging and restarting my router, then replugging in all my Sonos’ individually. I even assigned them static IP’s too. Seems none of that is the issue…

What’s going on??!

L

LMaris

Lyricist I

Lately regularly Spotify numbers are not played in full through my Sonos Network (regardless which player or channel). Just again, diagnose 233532739. I’ve tried channel 1 (current), 6 and 11. All experiencing the same.

Appreciate support. With kind regards, Lenno Maris

B

Boncholio

Contributor I

Same problem here. Random interuptions on Spotify. I only have a Play 5 1st gen directly connected with a ethernet cable with the modem.

Diagnostic: 1931085873

Nuff Bass

Lyricist I

My system (Play5, Move, One) just started doing this constantly since the last update. Getting so tired of Spotify tracks skipping part way through the song.

diagnostics:

1301968846

S

storebatfar

Lyricist II

Same issue with my Sonos and Spotify setup.

Skips from song 4 to 6, and so on.

Diag id: 1628964520

A

Anonymous

@storebatfar @Nuff Bass @Boncholio @LMaris @Jamanda @LukasOnTheRun @Gwenddoleu @kevinyim @aaronnicholl @seb.a.james99 Thank you for reaching out us here in the Sonos Community. If you are still having the issues with the Spotify music service with your Sonos system then please confirm for us if anything changed after doing the steps provided in the Best Answer for this post thread? I ask as the diagnostic reports that most of you have submitted show you are being hit with wifi interference and network equipment performance issues for Sonos.

If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.

Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.

Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.

Nuff Bass

Lyricist I

@storebatfar @Nuff Bass @Boncholio @LMaris @Jamanda @LukasOnTheRun @Gwenddoleu @kevinyim @aaronnicholl @seb.a.james99 Thank you for reaching out us here in the Sonos Community. If you are still having the issues with the Spotify music service with your Sonos system then please confirm for us if anything changed after doing the steps provided in the Best Answer for this post thread? I ask as the diagnostic reports that most of you have submitted show you are being hit with wifi interference and network equipment performance issues for Sonos.

If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.

Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.

Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.

Mine is hardwired but I’ll do as you suggest and report back. Thanks.

S

storebatfar

Lyricist II

@storebatfar @Nuff Bass @Boncholio @LMaris @Jamanda @LukasOnTheRun @Gwenddoleu @kevinyim @aaronnicholl @seb.a.james99 Thank you for reaching out us here in the Sonos Community. If you are still having the issues with the Spotify music service with your Sonos system then please confirm for us if anything changed after doing the steps provided in the Best Answer for this post thread? I ask as the diagnostic reports that most of you have submitted show you are being hit with wifi interference and network equipment performance issues for Sonos.

If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.

Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.

Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.

Hi John G,

I will do these steps, however I can tell you, that if I start playback from the Spotify app and set to play through my Sonos devices, everything works perfectly. If I start the exact same playlist through the Sonos app, the skipping issue starts.

Something must be wrong in the Sonos app, when playing Spotify.

Show more replies

Sign up

Login to the community