Spotify Skipping Songs halfway through

Hi @leeparkers. I took a look at your diagnostic, and it looks like your Play:1 is getting poor internet connection. Are you able to swap out the Play:1’s Ethernet cable for a new one? 

Once that is done, does the issue continue? 

Would you also mind running a speed test for me, and replying back with the results in your reply?

Hey Richard. 
 

First off, I do not have a Play 1. I have 4 Symfonisk and a single One SL. You are probably not looking at my diagnostic report. I just submitted a fresh one, 65923675. 
 

I have spent about 2 hours with SONOS support and their conclusion was the issue lies with Spotify. 
 

Yesterday I spent two hours with Spotify support. Then they emailed me this morning saying “The issue is not our problem, it lies with Sonos, case closed”. 
 

Due to their poor response, I chose to cancel my service with them and moved to Apple Music. I have had ZERO issues with song skipping on Apple Music. 
 

But to answer some questions. At my router I have a 210/12 connection. I am not running a mesh network, but a multi access point Ubiquiti system. I can consistently pull 160 to my mobile device when sitting by the Sonos One SL speaker. 
 

Wiring an Ethernet channel is not really an option in my current setup. I have Ethernet drops around the house, just none that would work with my current setup. I’m looking to add a Beam to my TV, which could be hardwired. Just waiting for some smoking deals to pick one up. 

Hi @claimed4all.  I was viewing another customers diagnostic, and gave them that suggestion. I Don’t see any errors on your diagnostic report that would indicate an issue. Your Kitchen speaker is getting mild interference, but not enough to justify an audio issue. Meanwhile the rest of your system looks generally healthy. It should be playing Spotify with no issue.

Your system is playing Apple Music just fine. If there was an issue with your system’s network connection, then you would notice this on multiple music services. 

This leads me to assume that something is either wrong with the Spotify account, or the Spotify server. I will reach out to some of my peers so we can investigate this further, and confirm that. 

@Richard F.

with Spotify I had three accounts in my household and all accounts had the issue. Spotify even set up a temp account, the issue persisted. 

my current plan to try to improve my situation. My Kitchen Speaker would be the easiest to hardwire back to the router, plan is to hardwire that this evening and see what happens after moving to Sonosnet. 
 

Does Sonos have a preferred DNS server?  I’m currently working with my providers default, but am open to another if Sonos likes one more than others. 

I did not see any indication of a DNS issue on the diagnostic. However, for troubleshooting sake I usually try Google’s DNS (8.8.8.8) as that particular one seems to work the best. Let me know how you made out with the change. Does the audio still skip? 

I have exactly the same issue with Spotify skipping tracks over the past couple of weeks, other music sources are fine. System has been solid for years up until now.

Getting no way with Sonos support, asked a few initial questions and then never responded again. Latest diagnosis 1476739541. DNS already set to Google.

@Richard F.

EDIT

People make mistakes, and I recrimped and repunched my cable, all speakers are on WM 0 now.

Not that it’s needed now, I did submit an updated report: 335347347  

I will test out Spotify over the next few days and see if that’s the issue.  

All info from here on down is outdated:

i hardwired my speaker labeled Kitchen. I restarted the speaker and waited 20 minutes. 
The Kitchen speaker is still showing as on WiFi when I look at my router, but the network lights are lighting up on my switch for that port. 
 

if I go to About My Sonos, all speakers are showing as WM: 1. 
 

I was going to just remove the WiFi network, but it won’t let me. Settings → System Network → (Sonosnet is grayed out) Networks. I then see my wireless network, but I get no option to remove it. Just says In Use. 
 

I just submitted another diagnostic report, 1359745984. 
 

What did I did wrong her for my speaker not grabbing the Sonos Net?

@Richard F. 

Been a few days on SonosNet and everything that’s not Spotify is working great. 
I still have a few days left with my Spotify premium, so this morning I fired up a Spotify playlists, within 3 tracks I had a skipping issue.
 

Report: 923143096

I keep reading about more and more people having issues with only the Spotify service on these forums. Is there any chance the issue is outside of my network, and the issue being with Spotify or Sonos servers And they way they talk to each other? Any of the engineers looking into this issue as a whole?

Like I said, I switched to Apple Music just to avoid the skips, but after a week with AM, I very much prefer Spotify services.

@claimed4all I have the same issue and Sonos Support have confirmed a known issue between Sonos and Spotify that’s being investigated in partnership with Spotify.

Look at the amount of posts on this for the last year or so but especially the last couple of months. I'd bet it's a problem with Sonos/Sonos-Spotify ‘relationship/handshake’/Spotify.

There are hugely conflicting responses on this forum where claims are made that it is recognised and being investigated and others that it is local interference etc.

Sonos (and Spotify) need to make an official response on the issue so we have the official position on it. It can only help customers and indeed the Sonos Support as they don't seem to be fully in the picture either.

Mine has started skipping multiple tracks now.  I just let it get on with it as it's more casual listening and no biggie - but it's a real pain when the listening is more social, again much less so currently.

I’m also not saying that all issues are with the same thing either - some users may well have issues with their setup and Sonos needs to troubleshoot which are which - BUT the evidence is overwhelming that there is something amiss somewhere in the chain and, as above, official acknowledgement (or refutal) would help/clarify.