Spotify Skipping Songs halfway through

Hello @leeparkers, and welcome to the Community. I am sorry to hear that you are having some issues with playing your music. I took a look at that diagnostic you sent us, and I am seeing some strong wireless interference on your speakers. 

This can be caused by multiple sources. If you take a look at our article on reducing wireless interference, you can locate these sources, and help alleviate this issue. It looks like the Bedroom speaker is suffering the most. What is around that speaker?

Hello @Richard F. Thanks so much for getting back to me.

To answer your question about the bedroom speaker. It is on a bedside table with no other electrical items near it. My wife’s phone will be next to it at night, but not when I am experiencing the issue. Since Lockdown, my work laptop is in the same room (at least 10 feet away) and I have experienced the issue both when I am working on the laptop and when the laptop is switched off.

I have watched the video that you recommended which was very informative as I am not very technical. I managed to log into my Sky router and change the Channel to 1 and also changed the Channel on my Sonos app to 11 (the video suggested they should not be on the same channel).

Unfortunately, 3 or 4 songs into the playlist and I had a repeat of the issue. I ran another diagnostic: 1467976091.

Would the best thing to do be keep choosing different Channels until the issue goes away?

The one thing I did notice in the video that might be an issue is that my router is right next to my Play Bar (as they are connected by ethernet). They have always been in the same place though and the issue has only been happening for a couple of weeks.

One thing to note is that it only seems to affect Spotify and my TV and Record Player never cut out.

It might be worth noting the other WiFi devices we have in our house:

• 2 x Samsung Phones
• 2 x Amazon Kindles
• 1 x TV
• 1 x PS4
• 1 x PS3 (Rarely Used)
• 2 x Laptops
• 2 x Amazon Fire TV Sticks

• We also have a baby monitor that is powered off and rarely used when the issue occurs.

Any further help would be greatly appreciated.

Many Thanks, Lee

Because you have one of your Sonos players wired into the router, changing the wireless channel on the router will not affect Sonos. In order to change the wireless channel that Sonos is using, we would need to change the SonosNet channel of the speaker to either 1, or 6. To do that, please follow our article on changing wireless channel in wired setup.

Does this seem to improve the issue?

Hi @Richard F. 

Thanks for getting back to me.

I tested Channel 1 and got skips again.

I tested channel 6 and was having trouble playing anything from Spotify.

Do you think this highlights any issues, or is this a separate issue altogether?

Diagnostic: 157097215.

Many Thanks, Lee

Hi @Richard F.

As I'm sure you're aware there are many users posting issues with playing Spotify tracks through Sonos - usually tracks skipping to the next track midway through the Playing one.

Certainly, a level of troubleshoting needs to take place to see if the issue is a local issue such as wireless interference.  Pretty much always it comes back that there is some - although I'd suggest there's probably an element of that in almost all households nowadays - the ‘question' is whether or not it’s deemed to be the culprit for such behaviour, a contributing factor or there is something else causing it.  Obviously the diagnostics that users are submitting gives you lots of information ‘we' can't see.

Another poster recently said that the Support agent they were dealing with said there was a known issue with Sonos and Spotify ‘behaviour’ and it was being investigated.  Certainly in my experience the issue doesn't occur (that I've noticed) when playing Spotify through Sonos direct from the Spotify App, it's always when from the Sonos App.

Are you able to give any information as to whether the poster was correct and the issue is being investigated more actively than we currently know - or that the Support was mistaken and there is no ‘known issue' and it is Sonos’ belief that all such incidences are indeed local to the users experiencing the issues (network setup/interference etc.) and not a more general issue with the Sonos/Spotify integration?

Thanks.

Hi @sjw, I am not aware of any issues with Spotify and Sonos. We may have had an outage at the time of that post. Would you mind providing that a link to that post for me so I can take a look at it? 

Most issues that are reported are isolated to that particular system, such as interference or slow network speeds. There are a few instances of that not being that case, such as an outage that affects multiple users at once. 

Thank you for providing that diagnostic @leeparkers. This diagnostic is showing some issues with the Ethernet cable on your Playbar, most likely caused by a faulty cable. Do you have another cable available to swap it out? Once the cable is replaced, does the issue continue?

To echo what the previous poster said, there have been a significant number of posts related to Spotify randomly skipping to the next song while using the Sonos app. And they have mostly popped up in the past few weeks. I am one of them. I have a pretty solid wifi network in a medium-sized condo, but have switched to a hard-wired Sonosnet hoping that would fix my issue. Sadly, it’s still happening. This had never happened once (at least I can’t remember it happening once) in the previous two years, but all of a sudden happens at least 2 times per hour since the big “Spotify Outage” a few weeks ago. Something changed since then, and it wasn’t my system. Understand that these are very difficult to diagnose, but it seems these must be related and can’t be all individual setups out of the blue. 

Hi @Richard F.  it's https://en.community.sonos.com/troubleshooting-228999/spotify-skips-to-next-song-or-stops-playing-other-sources-work-just-fine-meanwhile-6806367/index7.html by LukasOnTheRun.

“Eventually after having tried all of the above without seeing any improvement, I called in with a phone agent. We went thru all different kind of analysis of my Sonos setup, he saw some causes for network interference and worked on solving them. He also said general connectivity for my system is good and should not cause an issue. He also told me, that the skipping of spotify songs via the sonos app is a known issue, due to problems in the interface sonos has in place for third party streaming platforms. However this seems to affect Spotify only. According to his information, Sonos is working together with Spotify in order to solve this issue in the next big software update which will be released in beginning of June.   I really hope you guys will be able present the solution with the new update, I won’t be liking to play my music through the spotify app the whole time…”

I do think the significant increase in Spotify skipping issues recently suggests more than many customers suddenly having problems with their own setups.

Hi @Richard F. 

I’m running on Channel 6 at the moment and, “fingers crossed”, I haven’t noticed the issue in a could of days.

If it happens again I will replace the Ethernet cable.

Thanks for your help so far!

I have been having this issue for months.  Spent hours with SONOS support, for them to tell me, “The problem is with Spotify, not Sonos.”

Just updated to the new S2 App, and updated all speakers.  The issue remains, and now appears to be skipping more often.  I get the issue when I use the SONOS app and when I start streaming in the Spotify app and use Spotify Connect.

Any resolution currently, or on the horizon?  Or do I find a different premium streaming service? I really don’t want to switch to Apple Music, but this issue is ruining my listening experience at home.