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leeparkers
Contributor II
May 21, 2020
Question

Spotify Skipping Songs halfway through

Hello

When I use Sonos to play Spotify Playlists, most songs play correctly, but every few songs it will cut out halfway though the song and immediately skip to the next song on the playlist.

It doesn’t appear to happen when I play an album from Spotify (or at least I haven’t noticed it doing).

I have tried restarting my router which hasn’t fixed the issue.

Diagnostic: 1175114501

Any help would be greatly appreciated!

Many Thanks, Lee

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    29 replies

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    claimed4all
    Contributor I
    June 17, 2020

    @sjw 

    An official response would be great, and would probably prevent me from cancelling Spotify. 
     

    I will say my issue all started when Sonos has their big outage a month or so ago. Ever since then, it just been unreliable. I have reworked my home network for better coverage/interference. I have moved to Sonosnet. I have rebooted equipment enough that I am contemplating putting smart plugs on each speaker to make it easier. Issue persists. 

    sonows
    sonows
    Contributor II
    June 17, 2020

    Hi @Richard F. 

    I like many other posters am having issues with Spotify tracks skipping mid-way through playback, or being skipped entirely.

    There seems to be issues with losing connections to Spotify and songs “not encoded correctly”. Some of the encoding errors appear in the Windows controller for the next song BEFORE the current song finishes playing, so I assume that it pre-loads the next track as the current one is finishing.

    All my speakers connect wirelessly to an access point. Nothing on the network has changed recently. The wireless channel is 13, to avoid intererence as much as possible and it has been set to this channel for years.

    The ONLY thing that has changed recently is the S2 upgrade to the system.

    I have captured a diagnostic and the errors below. Can this please be investigated?

    Thanks

    ----------

    Diagnostic ID 1463350762.

    Errors in Windows controller: 

    Wednesday, June 17, 2020 - 3:25 PM Greenwich Mean Time : Dublin, London
    Unable to play 'Just Looking' - the song is not encoded correctly.

    Wednesday, June 17, 2020 - 4:04 PM Greenwich Mean Time : Dublin, London
    Unable to play 'Indian Summer' - the connection to Spotify was lost.

    Wednesday, June 17, 2020 - 4:39 PM Greenwich Mean Time : Dublin, London
    Unable to play 'Mr. Writer' - the song is not encoded correctly.

    Wednesday, June 17, 2020 - 4:43 PM Greenwich Mean Time : Dublin, London
    Unable to play 'Mr and Mrs Smith' - the connection to Spotify was lost.

    Wednesday, June 17, 2020 - 4:57 PM Greenwich Mean Time : Dublin, London
    Unable to play 'I Wouldn't Believe Your Radio' - the song is not encoded correctly.

    Wednesday, June 17, 2020 - 5:03 PM Greenwich Mean Time : Dublin, London
    Unable to play 'Bust This Town' - the connection to Spotify was lost.

    Wednesday, June 17, 2020 - 5:13 PM Greenwich Mean Time : Dublin, London
    Unable to play 'Step On My Old Size Nines' - the song is not encoded correctly.

    Wednesday, June 17, 2020 - 5:19 PM Greenwich Mean Time : Dublin, London
    Unable to play 'Song for the Summer' - the connection to Spotify was lost.

    Wednesday, June 17, 2020 - 5:31 PM Greenwich Mean Time : Dublin, London
    Unable to play 'White Lies' - the song is not encoded correctly.

     

    ayanich
    Lyricist I
    June 19, 2020

    I am at the same point recently with Spotify and Sonos, haven’t sent in diagnostics yet, but all my services are working fine and my network is the same, no changes, and just issues with spotify.

     

     

    Bronko
    Lyricist I
    June 19, 2020

    Same here. Mine stops during the song and skips the next song. It’s been happening for a couple of months now. Hopefully they get it figured out, as I much prefer Spotify to Apple Music

    Phil Wilkinson
    Contributor I
    June 20, 2020

    I’ve had the same problem with Spotify jumping tracks and been through the various solutions without any joy. Support confirmed to me that this appeared to be a growing issue and would investigate further - still awaiting an update on this. 

    Playing music through the Spotify app and using devices available option appears to be working for me without any issues which suggests the issue is with the Sonos apps - both S1 and S2.

    sjw
    Local Superstar
    June 20, 2020

    We just laugh now, it's so bad.

    As far as I know there is still no official acknowledgement of the issue and look how many are reported every day here alone.

      retepg
      Lyricist III
      June 21, 2020

      I am having the same skipping issue while playing Spotify directly from the Sonos app that started a few months ago. It would skip in the middle of a song and skip the next track as well. However, playing from the Spotify app via Spotify Connect works flawlessly so this is just happening when playing Spotify through the Sonos app. All other services that I’ve tried from the Sonos app works as well.

      I have several speakers that are connected to ethernet directly and am using SonosNet. Nothing has changed with my network and everything has been working perfectly for a few years until a few months ago. I was hoping the new S2 app release was going to fix this issue but the issue still occurs.

      I have posted in another similar thread with many people having the same issue so it would be great if Sonos can officially acknowledge this issue so that we all can be reassured that a fix is being worked on. Thanks.

      Diagnostics: 786680544

        retinadoc
        Contributor I
        July 4, 2020

        Same issue for me and much worse with the new version 2 app. Any way to get this fixed?

        claimed4all
        Contributor I
        July 9, 2020

        Same issue for me and much worse with the new version 2 app. Any way to get this fixed?

        Yes, switch music services.  I have yet to find one I like as much.  Tried Apple Music, hated it.  Using Deezer currently, its a really slick app and service, but hard to find well curated play lists.  Going to give Tidal a shot next.

         

        I tried everything and still just kept having the same issues.  I switched to a SonosNet, tried different spotify accounts, DNS services, ran it with all of my wifi equipment off, different switches.  Drove me nuts enough that I ended my relationship with spotify.

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