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a9979
Enthusiast II
February 23, 2023
Answered

Spotify Repeat 1 keeps restarting songs

When I play a Spotify song thru the Sonos app and put it on repeat 1 (repeat that one song) it keeps starting the song over and over after about 10 seconds each time, it never ends. I saw some old posts about this same issue but they were all closed and I didn’t see any resolutions or updates that fixed it. Is this still an issue? Anyone have a solution or update on this?

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Jamie A
Jamie AAnswer
Sonos Staff
February 24, 2023

Hi @a9979,

I’ve had a look into the diagnostics and can see a few different errors, but they all relate to your Wi-Fi network. The errors I can see are: the system losing connection to the nearest access point; GroupCast failure; and a deauthorization code because the connected access point went offline.

A GroupCast failure occurs when the wireless router or access point either stops sending Multicast or Broadcast traffic to Sonos components, or it sends that traffic to Sonos using a wireless encryption key that is out of sync with the key that Sonos is using. For resolving groupcast failures, we’d recommend making these changes to your router settings:

  • Disable auto channel.
  • Change the 2.4 GHz bandwidth frequency to 20 MHz only.
  • Set security type to WPA2 only.

After you’ve made those changes, reboot your network and Sonos system.

The connection between Sonos components don’t seem great overall. Would you be able to test playback with Spotify on a single speaker to see if it still skips while you have it set to repeat the same song?

This may also be a result of interference, so it would be worth reading how to reduce wireless interference on your Sonos system, and I’d recommend checking out our system requirements to ensure your network and the equipment you use isn’t unsupported.

If after following the above you’re still having issues, then I’d recommend reaching out to our support team for live assistance and troubleshooting.

I hope this helps!

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19 replies

Jamie A
Jamie A
Sonos Staff
February 23, 2023

Hi @a9979,

Skipping tracks with a music service usually means there is a network connection issue present and this sounds like a buffering or sync error, where the system hasn’t received all the information it needs for the track and skips to the next track.

I’d suggest a network and system reboot, as this will refresh the connection between your network and Sonos, as well as remove anything in the systems volatile memory. Power your system off in this order for 30 seconds: Router → Additional networking devices → Sonos → Any controllers running the Sonos App.

After you’ve done the above, try putting a song on repeat to test if the issue still occurs. If so, please submit a diagnostics and reply here with the confirmation number and I’ll take a look into what’s causing this.

I hope this helps!

a9979Author
Enthusiast II
February 23, 2023

I rebooted my router and the issue persisted. I put a song on repeat and after it plays through once it starts over after about 10 seconds and never plays through again. 
 

Diagnostic #1: 1427568320  (after first time of starting over)

Diagnostic #2: 1691653161 (after a few times of starting over)


Thank you for your help. 

    a9979Author
    Enthusiast II
    February 23, 2023

    Hi @a9979,

    Skipping tracks with a music service usually means there is a network connection issue present and this sounds like a buffering or sync error, where the system hasn’t received all the information it needs for the track and skips to the next track.

    I’d suggest a network and system reboot, as this will refresh the connection between your network and Sonos, as well as remove anything in the systems volatile memory. Power your system off in this order for 30 seconds: Router → Additional networking devices → Sonos → Any controllers running the Sonos App.

    After you’ve done the above, try putting a song on repeat to test if the issue still occurs. If so, please submit a diagnostics and reply here with the confirmation number and I’ll take a look into what’s causing this.

    I hope this helps!

    I rebooted my router and the issue persisted. I put a song on repeat and after it plays through once it starts over after about 10 seconds and never plays through again. 
     

    Diagnostic #1: 1427568320  (after first time of starting over)

    Diagnostic #2: 1691653161 (after a few times of starting over)


    Thank you for your help. 

    Jamie A
    Jamie AAnswer
    Sonos Staff
    February 24, 2023

    Hi @a9979,

    I’ve had a look into the diagnostics and can see a few different errors, but they all relate to your Wi-Fi network. The errors I can see are: the system losing connection to the nearest access point; GroupCast failure; and a deauthorization code because the connected access point went offline.

    A GroupCast failure occurs when the wireless router or access point either stops sending Multicast or Broadcast traffic to Sonos components, or it sends that traffic to Sonos using a wireless encryption key that is out of sync with the key that Sonos is using. For resolving groupcast failures, we’d recommend making these changes to your router settings:

    • Disable auto channel.
    • Change the 2.4 GHz bandwidth frequency to 20 MHz only.
    • Set security type to WPA2 only.

    After you’ve made those changes, reboot your network and Sonos system.

    The connection between Sonos components don’t seem great overall. Would you be able to test playback with Spotify on a single speaker to see if it still skips while you have it set to repeat the same song?

    This may also be a result of interference, so it would be worth reading how to reduce wireless interference on your Sonos system, and I’d recommend checking out our system requirements to ensure your network and the equipment you use isn’t unsupported.

    If after following the above you’re still having issues, then I’d recommend reaching out to our support team for live assistance and troubleshooting.

    I hope this helps!

      a9979Author
      Enthusiast II
      February 24, 2023

      Hi @a9979,

      I’ve had a look into the diagnostics and can see a few different errors, but they all relate to your Wi-Fi network. The errors I can see are: the system losing connection to the nearest access point; GroupCast failure; and a deauthorization code because the connected access point went offline.

      A GroupCast failure occurs when the wireless router or access point either stops sending Multicast or Broadcast traffic to Sonos components, or it sends that traffic to Sonos using a wireless encryption key that is out of sync with the key that Sonos is using. For resolving groupcast failures, we’d recommend making these changes to your router settings:

      • Disable auto channel.
      • Change the 2.4 GHz bandwidth frequency to 20 MHz only.
      • Set security type to WPA2 only.

      After you’ve made those changes, reboot your network and Sonos system.

      The connection between Sonos components don’t seem great overall. Would you be able to test playback with Spotify on a single speaker to see if it still skips while you have it set to repeat the same song?

      This may also be a result of interference, so it would be worth reading how to reduce wireless interference on your Sonos system, and I’d recommend checking out our system requirements to ensure your network and the equipment you use isn’t unsupported.

      If after following the above you’re still having issues, then I’d recommend reaching out to our support team for live assistance and troubleshooting.

      I hope this helps!

      Well I’m not the most technically person so I’m not familiar with anything you mentioned router related. Also my router is thru my internet and cable provider, so they own it and set it up. I have no other issues with internet connectivity with anything else except Sonos. I did recently add a Sonos Move and Sub Mini and upgraded to S2, and I feel like this started around that time. 

      Jamie A
      Jamie A
      Sonos Staff
      February 27, 2023

      HI @a9979,

      I understand if you’re not sure how to make these changes yourself. You can always reach out to our support team or your internet service provider to have them make the router changes for you.

      While you may not notice the issue on other devices, from the diagnostics, there are wireless interference issues present. Sonos connects across your home and must communicate back and forth with the router and your other Sonos equipment. Wireless interference is more noticeable for Sonos than for devices that just have to connect to the router, such as your phone.

      Updates and new devices can bring problems that were lurking in the background to the forefront, as more devices means more connections and more potential interference paths. The steps I’ve outlined in my previous posts should help with removing and preventing those sources of interference in your system.

       

        a9979Author
        Enthusiast II
        February 27, 2023

        HI @a9979,

        I understand if you’re not sure how to make these changes yourself. You can always reach out to our support team or your internet service provider to have them make the router changes for you.

        While you may not notice the issue on other devices, from the diagnostics, there are wireless interference issues present. Sonos connects across your home and must communicate back and forth with the router and your other Sonos equipment. Wireless interference is more noticeable for Sonos than for devices that just have to connect to the router, such as your phone.

        Updates and new devices can bring problems that were lurking in the background to the forefront, as more devices means more connections and more potential interference paths. The steps I’ve outlined in my previous posts should help with removing and preventing those sources of interference in your system.

         

        Would having 1 speaker wired directly to the router solve or lessen the interference?

        Airgetlam
        Airgetlam
        February 28, 2023

        It might help, but there’s no guaranty. It depends on which device is being impacted by wireless interference, and what device is causing it. 

        It certainly wouldn’t be a bad thing, though. Wiring one speaker to a router puts the whole thing on SonosNet, which is a parallel wifi signal across a 2.4Ghz channel for only music. It can, however, be impacted by wireless interference as well. You’d always be better off to have the SonosNet channel be a different channel than your normal wifi channel. If your router is using channel 1, your SonosNet should be using channel 6 or 11, so that there’s no overlap. 

        Bruce
          dman72
          Lyricist I
          May 5, 2023

          I have the same issue. It must be a Sonos app issue. I use it on my iMac and if I select repeat song on a Spotify playlist I hav the same issue - repeats the first 16 seconds over and over. Restarting your router is busy work. It's not that. If interference was an issue it would happen when I played a song(s) all the way through too. This is ONLY when I select the repeat one song. What is the real fix Sonos?

          therikkening
          Lyricist I
          May 10, 2023

          Jumping on this thread because I'm having the exact same issue. My Sonos One keeps repeating Spotify songs after only 10-45 seconds of playing. This isn't a one-off glitch either, it's been happening consistently even though I've tried different WiFi routers. 

           

          I've gone as far as factory resetting all my speakers, but no dice - the problem's still there. What's interesting is that this only happens with Spotify. I can play stuff from YouTube Music without any hiccups. 

           

          Anyone else dealing with this? Any tips, tricks, or ideas on how to fix this? Seems odd that it's only a Spotify issue and not WiFi, right? 

           

          Thanks for any help!

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