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a9979
Enthusiast II
February 23, 2023
Answered

Spotify Repeat 1 keeps restarting songs

When I play a Spotify song thru the Sonos app and put it on repeat 1 (repeat that one song) it keeps starting the song over and over after about 10 seconds each time, it never ends. I saw some old posts about this same issue but they were all closed and I didn’t see any resolutions or updates that fixed it. Is this still an issue? Anyone have a solution or update on this?

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Jamie A
Jamie AAnswer
Sonos Staff
February 24, 2023

Hi @a9979,

I’ve had a look into the diagnostics and can see a few different errors, but they all relate to your Wi-Fi network. The errors I can see are: the system losing connection to the nearest access point; GroupCast failure; and a deauthorization code because the connected access point went offline.

A GroupCast failure occurs when the wireless router or access point either stops sending Multicast or Broadcast traffic to Sonos components, or it sends that traffic to Sonos using a wireless encryption key that is out of sync with the key that Sonos is using. For resolving groupcast failures, we’d recommend making these changes to your router settings:

  • Disable auto channel.
  • Change the 2.4 GHz bandwidth frequency to 20 MHz only.
  • Set security type to WPA2 only.

After you’ve made those changes, reboot your network and Sonos system.

The connection between Sonos components don’t seem great overall. Would you be able to test playback with Spotify on a single speaker to see if it still skips while you have it set to repeat the same song?

This may also be a result of interference, so it would be worth reading how to reduce wireless interference on your Sonos system, and I’d recommend checking out our system requirements to ensure your network and the equipment you use isn’t unsupported.

If after following the above you’re still having issues, then I’d recommend reaching out to our support team for live assistance and troubleshooting.

I hope this helps!

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19 replies

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dman72
Lyricist I
May 10, 2023

excellent clarification - it is only with Spotify in the Sonos app. Trying to repeat one song, and only the first 15-20 seconds of the song repeat and it will keep on doing that until I turn off single repeat. There is no wifi issue, all regular playing songs stream through perfectly (no skips or issues). There is something going on between the sonos app and spotify communication. Why it is just for a single repeat is the bizarre thing. 

    therikkening
    Lyricist I
    May 10, 2023

    excellent clarification - it is only with Spotify in the Sonos app. Trying to repeat one song, and only the first 15-20 seconds of the song repeat and it will keep on doing that until I turn off single repeat. There is no wifi issue, all regular playing songs stream through perfectly (no skips or issues). There is something going on between the sonos app and spotify communication. Why it is just for a single repeat is the bizarre thing. 

    In my case, I don’t even have the Spotify repeat-1 toggled on (as far as I can tell).

    StefanJKP
    Lyricist I
    May 19, 2023

    Same issue here! Also repeats the first +/- 16 seconds over and over when I choose the option “repeat one”

    I play it from Spotify.

    It must be somewhere in the Sonos app into the integration with Spotify, my home network is in top condition, I have connected all of my Sonos speakers to a Sonos Boost.

    Everything is up-to-date

    It only happend when I play a songs from Spotify and put it into “repeat one number”, when I disable the “repeat one” option it plays the whole song.

    I have reconnect the Spotify service but that also did not help…

    Hope that Sonos is reading this thread! HELP @Sonos !! @Sonos Customer 

    106rallye
    106rallye
    May 19, 2023

    It can’t be the app because that’s only a remote to the system. So if this is Sonos related, it’s the system software, not the app.

      StefanJKP
      Lyricist I
      May 19, 2023

      Sorry, i mean that! 🤣 Sonos Software in stead off app

      jaguarrr
      Lyricist I
      May 23, 2023

      I have the same exact issue and it only happens with Sonos ↔ Spotify. I tried the same song on repeat 1 with apple music and no issues there. So there’s something wrong with sonos ↔ spotify when you try to set the song to repeat 1. 
      I am usually able to solve the issue if I start the song once again, after it started resseting after about 18 seconds. So it would be like below:

      • I start a song and put it on repeat 1
      • after the song finishes, it starts repeating after about 18 seconds, constantly
      • at this time if I tap on the song to start it manually, it will repeat normally

      definitely something wrong with the sonos ↔ spotify communication.

        ank
        Lyricist I
        June 18, 2023

        I have the same exact issue and it only happens with Sonos ↔ Spotify. I tried the same song on repeat 1 with apple music and no issues there. So there’s something wrong with sonos ↔ spotify when you try to set the song to repeat 1. 
        I am usually able to solve the issue if I start the song once again, after it started resseting after about 18 seconds. So it would be like below:

        • I start a song and put it on repeat 1
        • after the song finishes, it starts repeating after about 18 seconds, constantly
        • at this time if I tap on the song to start it manually, it will repeat normally

        definitely something wrong with the sonos ↔ spotify communication.

        +1

        Fatmanjoe
        Lyricist I
        July 16, 2023

        SAME! This is driving me nuts. Sonos team please fix this or I will eat all the food in your fridge. -Fatmanjoe

        smaiai
        Lyricist I
        July 17, 2023

        I have the same exact issue and it only happens with Sonos ↔ Spotify. I tried the same song on repeat 1 with apple music and no issues there. So there’s something wrong with sonos ↔ spotify when you try to set the song to repeat 1. 
        I am usually able to solve the issue if I start the song once again, after it started resseting after about 18 seconds. So it would be like below:

        • I start a song and put it on repeat 1
        • after the song finishes, it starts repeating after about 18 seconds, constantly
        • at this time if I tap on the song to start it manually, it will repeat normally

        definitely something wrong with the sonos ↔ spotify communication.

        +1

        I am having the same issue. When I‘m listening to Spotify through Sonos and activate repeating of one song it plays the full song one time and skips to the beginning of the song after circa 19 seconds for each following play. 

        Please fix this :(

         

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