Spotify radio stations not playing today on Sonos

i spent an hour on chat with them this weekend. and an hour on the phone. pretty frustrating. i just wanted to report a clear bug that recently happened. i almost exclusively listen to spotify artist radio. i can play spotify playlists and albums no problem. i’m on S2 and it fails both for the iphone and for my windows desktop. everything is completely up to date

workaround is pushing the artist radio station from the spotify app to sonos, but not exactly convenient

they claim that it works for them and told me to try this below... i haven’t and i’m skeptical that it will make any difference: 

We did investigating about Spotify on Sonos searching Artist and playing music. We tried to replicate the issue and it is working. We Recommend to change the DNS server(8.8.8.8 or 8.8.4.4) and try again. If you have any queries or need further assistance with your Sonos, please contact us back with the case id number for future reference.

this is my case number if u want to refer to it: 02552471 

i’m tempted to wait till they fix it at this point, i’ve already wasted too much time and it is effecting other people

Keith

I have just talked to sonos on the phone and they were unaware of this problem. They suggested that it was Spotify removing this feature from the sonos app,I told them that this did not seem very likely but that I would confirm with Spotify.Spotify of course said it was not them but I could not continue to explore the problem with Spotify because of my work.

I am also hoping as this problem multiplies it will soon be properly addressed by someone

Note that pretty much all Sonos does is write the API, which Spotify then has to integrate in their servers. Your speakers merely point to a location defined by Spotify to grab the data that they play. Sonos doesn’t really ‘touch’ the data in any way, other than to play what they’re handed by Spotify. 

To my knowledge, there has not been any change in the Sonos API that all music services use in quite a while. 

Interestingly it’s not ALL my Spotify radio stations that won’t play it’s only some.  Example (don’t judge my selection). If I try and play Sam smith radio I get the error unable to start radio station. If I try and play Kylie Minogue radio it plays with no error. So does Lana del Rey. But Angus and Julia Stone and Emeli Sande get the error. Birds of Tokyo plays no error. They all have Spotify Station next to their name in my favourites.  If I search for these artists and select the radio option under the Spotify artist I get the same results as above....

changing the dns to 8.8.8.8 didn’t fix it, as i suspected

Keith

Adding to this, I too am experiencing the same problem related to specific artist radio via Spotify. Communicated with support, who suggested various local issues related to LAN and hardwired Sonos devices. A few devices I've disabled wireless as Ethernet alternative, although that is not relevant to the issue. At any rate I opted not to make the suggested changes since my Sonos system is operating normally outside of this recent issue. 

Haven't identified commonalties between artists which fail and those which are successful. Artists which fail are able to stream normal (direct) audio versus "radio" feature. I view this more as a Spotify integration issue. 

Add me to the list for “unable to get tracks for radio station” when attempting to listen to SOME Spotify artists’ radio stations. Wes Montgomerie works, but John Coltrane and Chet Baker do not. Albums and songs are fine. Makes no difference if it’s a “Favourite” or not. I’ve also done all of the steps referenced with no improvement.

I recently updated to the newer app (iOS 14.3) and controller (MacOS 10.11.16). I hope that’s the culprit and an update is pending!

Right now, two artist radio stations that did not play for the past several days are playing.  Fingers crossed this is solved.

Same here! Can’t explain what happened; I’m just glad it’s working! Let’s hope this ends today!

Yes, mine is also working now.I am curious if this was a Spotify problem or a Sonos problem