Avid Contributor I

Spotify radio stations not playing today on Sonos

Forum|Forum|5 years ago
January 24, 2021
64 replies
2863 views

I cannot get Spotify artist radio stations to play on my Sonos today. I can play other Spotify content, like a specific album. But the S2 app complains it cannot get songs for radio station. I’ve never had this problem before. I have reset everything with no benefit so far. Any ideas? Those artist radio stations play fine in the Spotify app. Just not through Sonos

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Mark P

Retired Sonos Staff

Hi @bjurasz.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Spotify had an outage recently, So in the meantime, I’d be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again.

I suggest also uninstalling/install the music service if the first troubleshooting steps doesn't work.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

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Baskinl615

Lyricist I

I did both troubleshooting steps you mentioned. I unplugged all Sonos Devices and rebooted my router as directed. That did not work so I uninstalled Spotify and reinstalled it and Sonos is still telling me “unable to get tracks for radio station” when I chose an artist and their radio. I can however go to the main menu and chose a recommended radio station and it will play, but when I search and get an artist and then chose their radio it will not work.

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monkeyman

Lyricist III

I have the identical problem. Spotify is working but not this feature through Sonos.Have tried unplugging and then restarting my connect with no success. This problem started approximately 24 hours ago. Message says tracks are unavailable

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Baskinl

Lyricist II

I’m still having the error message from Sonos saying “unable to get tracks” when trying to play a Spotify radio station of a certain artist - after none of the troubleshooting suggestions from Sonos worked I would appreciate a response from Sonos about the issue and what can be done

Airgetlam

If you want real information, rather than just generic guesses, which may apply to some people, but not to you,you should submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

Bruce

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monkeyman

Lyricist III

Here is the diagnostic number 1744611990. Still not working through Sonos but works on Spotify. Frustrating as this is how I consume a lot of my music from Sonos so hopefully a solution is found soon

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bjuraszAuthor

Avid Contributor I

No more luck here either. Reset everything. Artist radio stations don’t play. “Unable to get tracks for radio station.” Most other content will. Hoping Sonos can find a fix for this.

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bjuraszAuthor

Avid Contributor I

Diagnostics sent as well, 749015578

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Kyle1bre

Lyricist II

Have exactly the same issue. Can play albums but not radio within Spotify. Unable to get tracks to play error. S2 app.