Spotify Dropping out, Other Music Services OK

Same here - Totally fine and now all of my Sonos have issues with Spotify. Google Music, SoundCloud, GlobalPlayer are all fine.

It’s got so bad that I’ve plugged my Play:1 and ZP100 the wired network and I still have issues.

Sunday, 31 May 2020 - 19:14 Greenwich Mean Time : Dublin, London
Unable to play 'Bait And Switch' - the song is not encoded correctly.

Sunday, 31 May 2020 - 19:18 Greenwich Mean Time : Dublin, London
Unable to play 'For A Fool' - the connection to Spotify was lost.
 

Same here.  The problem is only on Spotify.  It is happening on 2 different Sonos systems in 2 different buildings miles apart.  It is happening on both wired and wireless connections.  It is happening on Play 1, Play 5, and Connect units.

Hi @Adam S 

Thanks for the reply and feedback. I’ve spent the last few days troubleshooting as you have suggested and trying to narrow the problem down to a single speaker or isolate to an issue with a group. I haven’t reached a final result yet, but I will tell you that eero and Sonos reboots have note fixed the problem. 
 

Given the feedback from @awolfe and @Gsan in the past week - who seem to be having the exact same problem as others on this thread, even on hardwired connections - I think pretty clearly indicates something is up with Spotify specifically with a global impact, regardless of network connectivity.  The intermittency of the problem and perhaps some other variable(s) unique to this cohort may be squelching complaints from the broader user base. 

One thing I have noticed is that the erroneous songs are definitely for the next in queue song, not the one that is skipped during playback. This causes the current song and the next song to be skipped. @Gsan @awolfe @jbarba can you corroborate this?

@Adam S my opinion is we are in bug territory worthy of an engineering triage. The timing (starting in last 2 months) and the specificity of the problem (only impacting Spotify streaming service otherwise perfect performance) and the consistency of reports from the community (this thread) suggests a software and not an environmental problem. 

Thanks again for your help and hopefully we can get this solved. 

PS I guess we’ll find out Monday, but does the S2 overhaul some how change how playback works so perhaps we are going to enter a new phase of complexity with another variable introduced?

 

The most common problem that I have is that sound simply stops on one speaker.  The time counter continues.  Sound comes back after a while.  If I pause and restart, it plays fine for a while.

If I use Spotify on another device (like a computer) on the same network it, no problem there.

I’ve noticed that too on a single speaker as well. However far less of an intrusive problem than the skipping. 
 

Also no problems with Mac clients etc. will try Spotify connect and see if that changes anything

@Adam S OK, my last update after a weekend of testing…

I am now pretty confident the issue only happens when you start playback from Spotify using the Sonos app, but the issue does not happen when using Spotify connect from the Spotify app.

I tested with the exact same Spotify playlist playing to the exact same Sonos speaker group.  When using the Sonos app to kick off the playlist, it would randomly skip songs as reported in this thread.  This would happen 2-4 times per hour.  However, playback was flawless for hours on end when the same playlist was started in the Spotify app.

Since both methods stream the same songs directly from Spotify servers, I think there is no way the network path is to blame here.  Instead, there must be some fault in the Sonos controller when dealing with the queue (see not about not reporting errors on current song that is playing back, but the next song) causing the problem to happen.

@Gsan @awolfe and others: can you confirm these findings with your set up as well and report back? 

I actually had the opposite experience.  Much worse with the Spotify app.

Yesterday, I connected wired Ethernet to the speaker I use most on the system at my office.  Both the Sonos app and the Spotify app played flawlessly - about 5 hours total.  Maybe Spotify on Sonos is just more sensitive to wireless issues than any other source.  I’m going to try that with my other system as well.

Never mind.  I am still getting dropouts - just less often.

I’ve been listening to my Sonos for a couple of hours tonight, sending music via the Spotify app and it’s fine. I haven’t had time to listen via the Sonos app today but last night it was terrible. I had to give up in the end and use my wife’s Google Music account (which is also fine).

I too am having issues with Spotify in particular. I’ve been using other services (Amazon, Pandora, Google Play Music) for years without issues, but we’ve recently switched to Spotify and now I get constant dropouts and skipped tracks. I’ve never had this issue before - and can in fact still use other services without issue - but Spotify seems to be the issue. This is using the Sonos app if I try the Spotify app things are even worse. 

I see all the chatter about connections, WiFi, interference, etc. but I’m hard-pressed to believe that with everyone just having issues with Spotify specifically, any of those things have an effect on the issue. I’m all ear for suggestions. I’m using Sonosnet with a wired Playbar.