Spotify Dropping out, Other Music Services OK

@John G I’ll see how it goes with the Beam wired up to the Orbi, if it carries on working that would be the best (cheapest!) solution. Although I’d love to figure out why all of a sudden I have interference issues after many months of trouble free listening.

Thanks for your help! 

There are a lot of potential issues caused from outside your network. New electronic devices in your home, neighbors, new or otherwise, with a new router, or new choice of channels on their current router. It’s unfortunate, but Wi-Fi networks do not exist in isolation. 

@Airgetlam I understand that, I was just saying I’d like to know what it is that has changed, as nothing within my own home has changed (aside from software/firmware updates). No new devices have been introduced and nothing has physically moved. 

As I said, it all seems to work now that one of my Sonos devices is wired, so it was purely curiosity on my part to understand why the issue occurred. Also the fact that the problem is isolated to just Spotify clearly indicates that there is something intolerant with its connectivity.

I’m guessing that it’s hard to pinpoint outside interference in the reports that you submit to Sonos, having never seen the contents of one. I suspect the system can say “hey, there’s interference coming in on channel 11”, but as to what causes that interference, unless it’s something potentially already in your network, like a printer, etc, it’s really hard to tell. 

I’m glad that moving to SonosNet has helped you. I’ve found it the best way to keep all of my Sonos traffic off of my own wifi signal, although it’s still occasionally subject to interference too, since it’s also a radio signal. I had new neighbors move in that caused me to switch my SonosNet channel, but I was able to keep my wifi channel the same. 

I have the same issue with Spotify skipping to next song, was fine for 2 years, just started about a month ago. Diagnostic number 1657836356 have rebooted router with no difference. 

Thanks

Doug 

@Doug Rees Thank you for bringing your concerns to us here and welcome to the Sonos Community. I understand that you are describing issues with how your Spotify is playing on your Sonos system. What happened after trying the steps in the posts marked Best Answer? Your supplied diagnostic report number is showing communication issues for Sonos on your network. You may have re-booted certain equipment but Sonos products show not being re-booted in over 30+ days.

Please follow up with your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). After you gather that needed information then please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While we are powering on then re-boot the device(s) running the Sonos app and when reconnected please test the music playback for 30+ minutes and follow up with the testing results and a new diagnostic report number.

Your diagnostic report also indicates you are using two or more routers and an extender. As the marked Best Answer indicatives you would want to clear up/reduce any wifi interference and test using Sonosnet with the Bedroom Play:1 as the wired Sonos product to the router.

Same issue here.  If it was network interference I would expect it to impact all services, but it is only Spotify.

I too, am having issues with Spotify continuing to drop or not connect through the Sonos app.  Spotify works great by itself through my phone no matter where I am around my house.  I just signed up for Amazon music (as its free for a limited number of songs since I am already a Prime member) and am not having any issues.  All throughout this forum I see people having the same issue.  I hear about the connectivity interruptions as being a solution.  I still have yet to see anyone state why this only seems to be a problem with Spotify and it has only been an issue in the past few months.  At this point I’m trying to determine if I should completely switch over to Amazon and ditch Spotify (which is a pain given I have used Spotify for quite some time).I created a diagnostic report 1492164453.

Piling on… Same issue here with similar timeframe as start of this thread.  After years of perfect operation with Sonos + Spotify + eero and now having the occasional drop outs with spotify + sonos ONLY exactly as described above.   Other music sources and Spotify without Sonos works great. 

It cannot be a coincidence that all of our networks are suffering from interference suddenly at once.  I’m in a low/no interference environment with a well covered WiFi AP topology.  All other real-time applications work perfectly, so WiFi network interference is highly unlikely to be the issue.  

Could there be something else causing packet loss for spotify?

One weird thing I noticed: when on my mac and looking at the Error Logs in the Sonos mac app, the song that appears to be having the problem is not the current one playing, but the next one in queue.  I am seeing a mixture of the below errors, but going back and playing these songs works fine…

5/30/20, 4:05 PM
Unable to play 'Morning Light' - the connection to Spotify was lost.

5/30/20, 5:13 PM
Unable to play 'Pelicanism' - the song is not encoded correctly.

5/30/20, 5:16 PM
Unable to play 'Fantasy' - the connection to Spotify was lost.

Something is up that i think requires Sonos engineers to dig into.  Happy to help provide more details or troubleshooting steps as needed.

Diagnostic number 1964097200 captured moments after the last above error.

Thanks for posting the diagnostics @jbarba and @Mattyv123. Sonos the information I provide can help others in this troubleshooting process

@jbarba: I have taken a look at your diagnostic and I am seeing communication issues between one of your wireless nodes and the main Orbi node. Because Mesh network relay the connection to each other, miscommunication can cause issues such as buffering in Sonos. I would like you to try plugging one of the Sonos players into the main Orbi node and test the connection. Sonos creates a privatized network and in that state, we can help determine if the nodes are causing the issues.

@Mattyv123: I have also taken a look at your diagnostic and it appears that Sonos is receiving multiple network interruptions that are causing the dropouts. I would recommend that because these players have been online for awhile, to reboot all Sonos players and the Eero nodes, main node, and modem/router. If the interference is not improved, I would also like for you to hardwire one of the Sonos players into the main node and assess if the communication improves.