Spotify Dropping out, Other Music Services OK

A few changes on my side environmentally: I have upgraded to S2 and removed an old Play:5 first gen and replaced with a new Play:Five (it is a beautiful piece of hardware!), however the issue remains.

Spotify playlists started from the new Sonos app skips occasionally while the same playlists work great from the Spotify app via Spotify Connect to the same Sonos speaker group.

That said, I did notice that I've seen a few instances of “Unable to playback current song” on my macOS Spotify app, without having Sonos involved at all.  Combined with the accepted observation that the impact is the Spotify source only, I’m starting to think perhaps the issue is actually with Spotify infrastructure.

Perhaps there is some problem on the Spotify side with media on occasion that is better handled by the Spotify apps (in most cases) than Sonos?  From my experience, Sonos playback is super sensitive to media failures (caused my networking or source issues) and will skip songs at first indication of a problem.

@Adam S any word from your side? I’ll try to see if I can’t capture the problem in action on the Spotify side and pull that thread a bit.

I’m a fitness instructor and for the last two weeks I was finally able to start teaching in person. The one gym uses Sonos.  For the past two weeks any instructor that uses Spotify has had their tracks skipping and then freezing or stopping.  You can imagine how disruptive this is when you are trying to teach a fitness class and your tracks are skipping. It is not happening to the instructors that have Apple Music - only Spotify users.  This is a recent problem as I taught my classes at this same gym at the beginning of March and didn’t have a problem. 

 Hello I have been problems with Spotify and sonos for about a month.  In summary,  when I play Spotify through the sonos app songs will regularly skip or not play.  I get various error messages.  I am however able  to play Spotify on sonos perfectly when I connect through the Spotify app.  All of my other services work perfectly through the sonos app.  I have changed wireless channels on my router and sonos system and even upgraded my bridge to a boost.  I have read online many people are having this same problem.  Are you aware of it and what can or is being done to fix?  Is this a sonos problem or Spotify problem?  Thanks.

Hey everyone. Sorry about the delay.

If this issue is not resolved or improved when having a Sonos player plugged into the router, the issue may be internal communication related and will require more investigation. I can try to take a look at some diagnostics when submitted. But ultimately, if you are in Sonosnet (hardwired) but the tracks are still skipping significantly, you may want to call in or email us for individualized troubleshooting. The reason for audio cutouts in general are really dependent on many variables and we would need to find out what they are. Hope everyone is being safe and enjoying their weekends!

Hi Adam.  I did send a direct message at about 9:30 am today and have not received any help as of yet.  If you could assist I would appreciate it.  I just submitted this diagnostic.  552580970

To clarify,  sent a direct message on twitter with diagnostic code 1868650338

Hi @Music44. Thanks for letting us know. I do not currently see a DM from you, but I have taken a look at your diagnostics and there appears to be some range issues. Do you see the skips and buffering on certain speakers more than others? 

Where is the Boost located in relation to the other players?

I also noticed that it’s been awhile since a reboot of the Sonos system has been done. I would recommend rebooting each Sonos player (including the Boost) and router/modem. Following this, please assess if the issue is still present and if so, please submit another diagnostic.

313141951 is code.  I couldn’t connect a speaker directly to router because I am running out.  I am however absolutely convinced their is some problem with Spotify/sonos based on everything I have done to try and fix.  I reset every unit I I have (many as you see) have reconnected by bridge and set up boost as satellite.  Changed placement of all potential sources of interference and changed wireless channels.  Reset router.  One thing to be aware of.  The sonos app seems to periodically freeze and reset when using Spotify.  Only app it does this with.  Please keep me updated.  Online I see many people reporting same problem.  Thx

Thanks for the reply.

Although I cannot release an official statement regarding a current issue with Spotify, I have seen multiple threads regarding similar issues. This may be a result of a system communication issue. I would be happy to provide an update once it becomes available to me.

Regarding the Bridge, it is generally not recommended to have a full Sonos system operated by a Bridge at this point. The low communication signal that I see on the diagnostic may be a result of keeping the Bridge in the router. This can lead to audio interruptions and buffering problems as well.

Thank you.  Please update when you have information one way or another.