Spotify connect problem - Can't play music from Spotify to Sonos or Spotify songs from Sonos app directly

I have talked to Sonos support and they said this is a problem for users in the Sweden area. 

They dont have a ETA, but the problem have been around for 2 weeks. They also said that the problem should be out of the way in probably one week which I´m doubting.. We will see! 

Don´t think it´s a ISP problem - Other services work fine, it´s only Spotify connect that doesn´t work. 

Did other services work for you before the ISP change? 

Today I have this answer from Sonos support Level 2 - See below: 

Hello,

Thank you for contacting Sonos.

My name is -----, and I’m a member of the escalation team at Sonos Support. I’m reaching out regarding your escalated case with case number -------.

I’m sorry to hear that you’re experiencing issues with Spotify playback on Sonos. I understand how frustrating this can be, especially when you’re eager to enjoy your music. It appears that currently, only Tele2 customers in Sweden are facing difficulties connecting Spotify to the Sonos system. So far, we have not identified any issues on our end, but we are continuing to investigate to determine the cause and find a solution.

We appreciate your patience and are doing our best to resolve the issue as quickly as possible.

Does everyone else that have this problem the same internet provider? 

Hi Koppe!

I had Tele2.

This issue started two weeks before switching to Telia. All other services worked fine, but Spotify was the main problem.

While waiting for a response, I played Spotify on my TV through my Playbar.

I just want to confirm others’ information here. I’m helping an acquaintance with the same problem. After reading this thread, I asked if they have Tele2 as ISP, which they do. Why is this issue occurring? Is this a Sonos firmware issue or is it Tele2’s network that has changed configuration?

I have talked to Tele2 and they said that to play “Radio and Music” via wifi, the unit needs to be connected to 2ghz and not 5ghz. 

This you can see via your IP adress on the web. Mine is automaticlly connecting to 2ghz and not 5ghz, and it´s just a problem for Spotify and not other music services which according to Tele2 was wierd. If it was a problem with connection to either 2ghz or 5ghz, none of the music services would work. 

I don’t understand whether the devices are connected to the 2.4 or 5 GHz radio bands would affect their ability to use Spotify Connect? This does not make any sense.

What do you mean with This you can see via your IP address on the web? Are you talking about IPv4 vs IPv6 here?

This you need to talk to Tele2 or someone else that has the acknowledge about this. The Tele2 Support told med this. 

You can log in to your wifi admin center - Most often written on the router with webadress, log in and so on. 

I have recieved this answer from Tele2: 

The service you purchase from us at Tele2 is a fiber signal.

I don’t quite understand what Sonos is referring to at all. There’s no difference between purchasing this service from Telenor, Telia, Bredband2, or Tele2. We all provide the exact same thing: a fiber signal. The claim that there’s a specific issue with Tele2 as a provider is highly doubtful, as we all sell the exact same service without any differences.

I will have to refer you back to Sonos if you wish to pursue this further. If your broadband generally works well but specifically doesn’t work with a particular service from a specific company, you’ll need to address this issue with that company.

I have the same issue and have Tele2 as ISP for fiber.

When I switch to tele2 4G and disconnect fiber Spotify starts working perfectley so glad I found this thread before throwing out my speakers.i 😬